База знаний

FAQ

4. What is a "dropped" email?

dropped emails

When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it automatically in the "bounce report" folder.

Hence, all future emails addressed to this account (and all others which has produced a similar error) won't be actually sent - and labeled as "dropped" by our system.

This happens because keeping on sending to non-existent addresses is utterly useless, and harms both your delivery rate and our servers.

That said, if you need to deliver anyway your message to a dropped account (for instance because it's existent and it's been dropped because of a temporary issue), you can do that simply erasing it from the bounce report.

Этот ответ был полезен?

Также читают
25. I cannot configure the DNS of my domain. How can I do?
Configuring the DNS domain of the website from which you send your emails, inserting the SPF and DKIM authentication strings,...
просмотров: 69300
36. How can I change my password?
You can reset your account password in the following few steps: Log in to your dashboard here:...
просмотров: 23503
8. How can I cancel the auto-renewal of my plan?
If you have paid via 2Checkout, go to your account page and login with your order number and email, then go to the...
просмотров: 57337
1. Why my emails are going to the spam folder?
Unfortunately it can happen that your mass mailings end up as spam or are rejected by the recipients' server. Often this...
просмотров: 81608
29. What is the "Standard Service"?
After your turboSMTP account is activated (up to 24/48 hours after purchase) you can start sending emails using the "Standard...
просмотров: 113836