Knowledgebase
4. What is a "dropped" email?
When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it automatically in the "Suppression List" folder.
Hence, all future emails addressed to this account (and all others which has produced a similar error) won't be actually sent - and labeled as "dropped" by our system.
This happens because keeping on sending to non-existent addresses is utterly useless, and harms both your delivery rate and our servers.
That said, if you need to deliver anyway your message to a dropped account (for instance because it's existent and it's been dropped because of a temporary issue), you can do that simply erasing it from the Suppressions list.
Also Read
36. How can I change my password?
(Views: 286409)
36. How can I change my password? (Views: 286409)
33. Can I use turboSMTP with Outlook or Thunderbird and send a mass email via CC/BCC? (Views: 278720)
1. Why my emails are going to the spam folder?
(Views: 573215)
1. Why my emails are going to the spam folder? (Views: 573215)
3. What types of payment do you accept?
(Views: 23223955)
3. What types of payment do you accept? (Views: 23223955)
|