Knowledgebase
4. What is a "dropped" email?
When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it automatically in the "bounce report" folder.
Hence, all future emails addressed to this account (and all others which has produced a similar error) won't be actually sent - and labeled as "dropped" by our system.
This happens because keeping on sending to non-existent addresses is utterly useless, and harms both your delivery rate and our servers.
That said, if you need to deliver anyway your message to a dropped account (for instance because it's existent and it's been dropped because of a temporary issue), you can do that simply erasing it from the bounce report.
Also Read
2. Which email clients are compatible with turboSMTP?
(Views: 372408)
2. Which email clients are compatible with turboSMTP? (Views: 372408)
10. Can I pay via wire transfer?
(Views: 178959)
10. Can I pay via wire transfer? (Views: 178959)
Anti-Spam Policy
(Views: 374889)
Anti-Spam Policy (Views: 374889)
25. I cannot configure the DNS of my domain. How can I do?
(Views: 231155)
25. I cannot configure the DNS of my domain. How can I do? (Views: 231155)
|