База знаний

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Статьи

1. Why my emails are going to the spam folder?

Unfortunately it can happen that your mass mailings end up as spam or are rejected by the recipients' server. Often this is not related to a...
просмотров: 191009

Yahoo emails in queue with high complain rate error

Having a problem with recipients @Yahoo, Aol.com or Verizon.  Make sure you register your sender domain at Yahoo complaint feedback...
просмотров: 61130

2. Which email clients are compatible with turboSMTP?

All major email clients are compatible with turboSMTP, including all versions of Microsoft Outlook, Microsoft Vista Mail, Microsoft Outlook...
просмотров: 250881

3. What types of payment do you accept?

We accept payments from all major credit, debit cards and other circuits; for instance: Visa Mastercard American Express Maestro PayPal...
просмотров: 331060

4. What is a "dropped" email?

When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it...
просмотров: 139286

5. My VAT number is not recognized when I pay using Avangate. Why?

If you are in a European country and you purchase any service at turboSMTP via 2Checkout (formerly Avangate), it is necessary that your VAT is...
просмотров: 155899

6. Is the email address with which I signed up the only one that I can use as a sender?

No, not at all. You are free to use any other email address as a sender for your mailings, besides of course the one used to subscribe to...
просмотров: 129462

7. How can I ask the permission to send a newsletter?

A mass emailing is valid and useful only if it's permission-based. However, you can send a first welcome email also to people who...
просмотров: 163481

8. How can I cancel the auto-renewal of my plan?

If you have paid via 2Checkout, go to your account page and login with your order number and email, then go to the "My Services" area....
просмотров: 153227

9. Why is turboSMTP still using the free emails even if I bought a paid plan?

turboSMTP first uses all the email relays provided by the free plan (200/day), which are granted to all users.Then, once these emails are finished,...
просмотров: 113770

10. Can I pay via wire transfer?

Sure you can. And it's extremely easy: 1. Start the normal purchase procedure, specifying that you're going to pay with a credit...
просмотров: 132261

11. Can I send a PDF attached to my newsletter with turboSMTP?

Yes, of course.But pay attention: we have observed that if you send your email with Outlook or other email clients by Microsoft, some PDF encoding...
просмотров: 140437

12. Do I need a Credit Card to activate a Free Trial?

No, our Free Service (6.000 emails/month lifetime) can be quickly activated without any credit card details or payment info. We are happy to...
просмотров: 164760

13. Do you offer a Free Trial?

Yes, all new registered users will be able to send 6.000 emails per month for free (with a maximum rate of 200 emails per day), with no purchase...
просмотров: 164088

14. How do I keep track of sent emails?

With turboSMTP you can keep track of everything happens to your sent messages (delivery, bounce, opening, spam complaint etc.).After logging in to...
просмотров: 313924

15. How many emails can I send in a day? What is the maximum attachment size?

Our server process millions of emails a day, so the number of emails that can be sent within 24 hours is very high. But there are however...
просмотров: 294055

16. Can I configure my DKIM and SPF to get the highest delivery rates?

Sure you can! In fact, we highly recommend it. It's extremely important to make the most of turboSMTP's services and...
просмотров: 519583

17. Can I manage my account online?

Yes - in your account management area you will be able to control everything related to your turboSMTP account: Manage your details (personal...
просмотров: 237870

Anti-Spam Policy

At turboSMTP, we are aware of our responsibilities and we are share the concern to protect all Internet citizens' privacy rights. We...
просмотров: 266115

19. Privacy Policy

Introduction (a) Application of this Privacy Statement This Privacy Statement applies to the website http://www.turbo-smtp.com,...
просмотров: 282573

18. I want to change my plan. Can I do it?

Absolutely! At any time you can upgrade or downgrade the plan you are currently subscribed to. Just log into your account page, select the "My...
просмотров: 320632

19. My ISP blocks outgoing mail on port 25. What can I do?

In case port 25 (the default port for SMTP) is blocked you can choose an alternate port. We suggest to use port 587 or 2525 for plain SMTP, and...
просмотров: 461436

20. Is the Free Trial automatically activated to all new accounts?

All new accounts eligible for the Free Service are reviewed by our staff. You will receive an email notification once your activation is...
просмотров: 162408

21. I just purchased a monthly plan/prepaid but I can't send emails. Why?

The activation process is not immediate. After registration and payment, you should fill out a short questionnaire which will be sent to you via...
просмотров: 253779

22. I have renewed my plan, but the email counter hasn't updated yet. Why?

The counter in the dashboard that keeps track of the number of sent messages out of your plan is updated only after having sent an email.Then...
просмотров: 135910

23. I have more than one email address. Should I open multiple accounts?

No, you just need to create one single account. With turboSMTP you will be able to send emails from any of your email addresses, using the same...
просмотров: 262291

24. I have made a payment, but the invoice seems still unpaid. What should I do?

The system takes a few minutes to process the payment: simply wait a bit until a confirmation email comes from the gateway that you have...
просмотров: 143520

25. I cannot configure the DNS of my domain. How can I do?

Configuring the DNS domain of the website from which you send your emails, inserting the SPF and DKIM authentication strings, is a critical step to...
просмотров: 174733

26. Can I use turboSMTP when I'm travelling abroad/overseas?

Of course, you can keep sending emails with turboSMTP just as you do at home.Set it up once, and it will work perfectly with any broadband, mobile...
просмотров: 255433

27. The string ”user = @ user.com turbo-smtp.com; On behalf of; <user@userdomain.com>”, appears in recipient's sender field . What does it mean?

This string is not the result of an error. It contains information on the service used to send a particular email.When you use an SMTP service, the...
просмотров: 260970

29. Terms and Conditions

This website at http://www.serversmtp.com  (the "Site") is owned and operated by Delivery Tech. Corp. ("turboSMTP"). Your access to this Site...
просмотров: 238795

28. What if I want to cancel my monthly plan?

In order to ensure an uninterrupted service, all monthly plans will be automatically renewed at the end of the plan's Billing Cycle (monthly...
просмотров: 260033

29. What is the "Standard Service"?

After your turboSMTP account is activated (up to 24/48 hours after purchase) you can start sending emails using the "Standard Service", which does...
просмотров: 266230

30. What is turboSMTP?

turboSMTP is a professional outgoing mail (SMTP) service that allows you to keep track and send emails with the highest delivery rates, wherever...
просмотров: 286229

31. How can I submit a support ticket?

There's two way to submit a ticket to get support from our staff. 1. From your Dashboard click on the orange button “Go to Client Area...
просмотров: 116143

32. How can I get notified of my bounce?

It’s easy: from your Dashboard, click on “Settings” and then “Global Settings”... ... then deflag “Suppress...
просмотров: 115711

33. Can I use turboSMTP with Outlook or Thunderbird and send a mass email via CC/BCC?

From a technical point of view, you can. But we strongly suggest not to use normal email clients (such as Mozilla Thunderbird, Microsoft Outlook or...
просмотров: 112004

34. Can I use as a sender a different email address from the one I subscribed with?

Yes, you can: you can put as a sender address whichever email address you want and keep using turboSMTP.Remember anyhow that you must sign up with...
просмотров: 114280

35. Why my free account has been closed?

turboSMTP cares about the quality of service for all its customers, even those who enjoy a free account. We reserve the right to terminate any free...
просмотров: 115812

36. How can I change my password?

You can reset your account password in the following few steps: Log in to your dashboard here: https://dashboard.serversmtp.com/loginOnce logged,...
просмотров: 115878

1. Why my emails are going to the spam folder?
Unfortunately it can happen that your mass mailings end up as spam or are rejected by the...
просмотров: 191009
Yahoo emails in queue with high complain rate error
Having a problem with recipients @Yahoo, Aol.com or Verizon.  Make sure you register your...
просмотров: 61130
2. Which email clients are compatible with turboSMTP?
All major email clients are compatible with turboSMTP, including all versions of Microsoft...
просмотров: 250881
3. What types of payment do you accept?
We accept payments from all major credit, debit cards and other circuits; for instance: Visa...
просмотров: 331060
4. What is a "dropped" email?
When an email account to which you're sending produces a bounce (most of the times, because...
просмотров: 139286
5. My VAT number is not recognized when I pay using Avangate. Why?
If you are in a European country and you purchase any service at turboSMTP via 2Checkout...
просмотров: 155899
6. Is the email address with which I signed up the only one that I can use as a sender?
No, not at all. You are free to use any other email address as a sender for your mailings,...
просмотров: 129462
7. How can I ask the permission to send a newsletter?
A mass emailing is valid and useful only if it's permission-based. However, you can...
просмотров: 163481
8. How can I cancel the auto-renewal of my plan?
If you have paid via 2Checkout, go to your account page and login with your order...
просмотров: 153227
9. Why is turboSMTP still using the free emails even if I bought a paid plan?
turboSMTP first uses all the email relays provided by the free plan (200/day), which are granted...
просмотров: 113770
10. Can I pay via wire transfer?
Sure you can. And it's extremely easy: 1. Start the normal purchase procedure, specifying...
просмотров: 132261
11. Can I send a PDF attached to my newsletter with turboSMTP?
Yes, of course.But pay attention: we have observed that if you send your email with Outlook or...
просмотров: 140437
12. Do I need a Credit Card to activate a Free Trial?
No, our Free Service (6.000 emails/month lifetime) can be quickly activated without any credit...
просмотров: 164760
13. Do you offer a Free Trial?
Yes, all new registered users will be able to send 6.000 emails per month for free (with a...
просмотров: 164088
14. How do I keep track of sent emails?
With turboSMTP you can keep track of everything happens to your sent messages (delivery, bounce,...
просмотров: 313924
15. How many emails can I send in a day? What is the maximum attachment size?
Our server process millions of emails a day, so the number of emails that can be sent within 24...
просмотров: 294055
16. Can I configure my DKIM and SPF to get the highest delivery rates?
Sure you can! In fact, we highly recommend it. It's extremely important to...
просмотров: 519583
17. Can I manage my account online?
Yes - in your account management area you will be able to control everything related to your...
просмотров: 237870
Anti-Spam Policy
At turboSMTP, we are aware of our responsibilities and we are share the concern to protect all...
просмотров: 266115
19. Privacy Policy
Introduction (a) Application of this Privacy Statement This Privacy Statement applies to the...
просмотров: 282573
18. I want to change my plan. Can I do it?
Absolutely! At any time you can upgrade or downgrade the plan you are currently subscribed to....
просмотров: 320632
19. My ISP blocks outgoing mail on port 25. What can I do?
In case port 25 (the default port for SMTP) is blocked you can choose an alternate port. We...
просмотров: 461436
20. Is the Free Trial automatically activated to all new accounts?
All new accounts eligible for the Free Service are reviewed by our staff. You will receive an...
просмотров: 162408
21. I just purchased a monthly plan/prepaid but I can't send emails. Why?
The activation process is not immediate. After registration and payment, you should fill out a...
просмотров: 253779
22. I have renewed my plan, but the email counter hasn't updated yet. Why?
The counter in the dashboard that keeps track of the number of sent messages out of your plan is...
просмотров: 135910
23. I have more than one email address. Should I open multiple accounts?
No, you just need to create one single account. With turboSMTP you will be able to send emails...
просмотров: 262291
24. I have made a payment, but the invoice seems still unpaid. What should I do?
The system takes a few minutes to process the payment: simply wait a bit until...
просмотров: 143520
25. I cannot configure the DNS of my domain. How can I do?
Configuring the DNS domain of the website from which you send your emails, inserting the SPF and...
просмотров: 174733
26. Can I use turboSMTP when I'm travelling abroad/overseas?
Of course, you can keep sending emails with turboSMTP just as you do at home.Set it up once, and...
просмотров: 255433
27. The string ”user = @ user.com turbo-smtp.com; On behalf of; <user@userdomain.com>”, appears in recipient's sender field . What does it mean?
This string is not the result of an error. It contains information on the service used to send a...
просмотров: 260970
29. Terms and Conditions
This website at http://www.serversmtp.com  (the "Site") is owned and operated by Delivery...
просмотров: 238795
28. What if I want to cancel my monthly plan?
In order to ensure an uninterrupted service, all monthly plans will be automatically renewed at...
просмотров: 260033
29. What is the "Standard Service"?
After your turboSMTP account is activated (up to 24/48 hours after purchase) you can start...
просмотров: 266230
30. What is turboSMTP?
turboSMTP is a professional outgoing mail (SMTP) service that allows you to keep track and send...
просмотров: 286229
31. How can I submit a support ticket?
There's two way to submit a ticket to get support from our staff. 1. From your Dashboard...
просмотров: 116143
32. How can I get notified of my bounce?
It’s easy: from your Dashboard, click on “Settings” and then “Global...
просмотров: 115711
33. Can I use turboSMTP with Outlook or Thunderbird and send a mass email via CC/BCC?
From a technical point of view, you can. But we strongly suggest not to use normal email clients...
просмотров: 112004
34. Can I use as a sender a different email address from the one I subscribed with?
Yes, you can: you can put as a sender address whichever email address you want and keep using...
просмотров: 114280
35. Why my free account has been closed?
turboSMTP cares about the quality of service for all its customers, even those who enjoy a free...
просмотров: 115812
36. How can I change my password?
You can reset your account password in the following few steps: Log in to your dashboard here:...
просмотров: 115878