Knowledgebase
FAQ
Articles
1. Why my emails are going to the spam folder?
Unfortunately it can happen that your mass mailings end up as spam or are rejected by the recipients' server. Often this...
Views: 78048
Unfortunately it can happen that your mass mailings end up as spam or are rejected by the recipients' server. Often this...
Views: 78048
2. Which email clients are compatible with turboSMTP?
All major email clients are compatible with turboSMTP, including all versions of Microsoft Outlook, Microsoft Vista Mail,...
Views: 87496
All major email clients are compatible with turboSMTP, including all versions of Microsoft Outlook, Microsoft Vista Mail,...
Views: 87496
3. What types of payment do you accept?
We accept payments from all major credit, debit cards and other circuits; for instance: Visa Mastercard American Express...
Views: 137826
We accept payments from all major credit, debit cards and other circuits; for instance: Visa Mastercard American Express...
Views: 137826
4. What is a "dropped" email?
When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our...
Views: 41436
When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our...
Views: 41436
5. My VAT number is not recognized when I pay using Avangate. Why?
If you are in a European country and you purchase any service at turboSMTP via 2Checkout (formerly Avangate), it is...
Views: 56095
If you are in a European country and you purchase any service at turboSMTP via 2Checkout (formerly Avangate), it is...
Views: 56095
6. Is the email address with which I signed up the only one that I can use as a sender?
No, not at all. You are free to use any other email address as a sender for your mailings, besides of course the one used...
Views: 35453
No, not at all. You are free to use any other email address as a sender for your mailings, besides of course the one used...
Views: 35453
7. How can I ask the permission to send a newsletter?
A mass emailing is valid and useful only if it's permission-based. However, you can send a first welcome email also...
Views: 59240
A mass emailing is valid and useful only if it's permission-based. However, you can send a first welcome email also...
Views: 59240
8. How can I cancel the auto-renewal of my plan?
If you have paid via 2Checkout, go to your account page and login with your order number and email, then go to the...
Views: 54502
If you have paid via 2Checkout, go to your account page and login with your order number and email, then go to the...
Views: 54502
9. Why is turboSMTP still using the free emails even if I bought a paid plan?
turboSMTP first uses all the email relays provided by the free plan (200/day), which are granted to all users.Then, once these...
Views: 33839
turboSMTP first uses all the email relays provided by the free plan (200/day), which are granted to all users.Then, once these...
Views: 33839
10. Can I pay via wire transfer?
Sure you can. And it's extremely easy: 1. Start the normal purchase procedure, specifying that you're going...
Views: 40679
Sure you can. And it's extremely easy: 1. Start the normal purchase procedure, specifying that you're going...
Views: 40679
11. Can I send a PDF attached to my newsletter with turboSMTP?
Yes, of course.But pay attention: we have observed that if you send your email with Outlook or other email clients by...
Views: 40576
Yes, of course.But pay attention: we have observed that if you send your email with Outlook or other email clients by...
Views: 40576
12. Do I need a Credit Card to activate a Free Trial?
No, our Free Service (6.000 emails/month lifetime) can be quickly activated without any credit card details or payment info. We...
Views: 59876
No, our Free Service (6.000 emails/month lifetime) can be quickly activated without any credit card details or payment info. We...
Views: 59876
13. Do you offer a Free Trial?
Yes, all new registered users will be able to send 6.000 emails per month for free (with a maximum rate of 200 emails per day),...
Views: 66922
Yes, all new registered users will be able to send 6.000 emails per month for free (with a maximum rate of 200 emails per day),...
Views: 66922
14. How do I keep track of sent emails?
With turboSMTP you can keep track of everything happens to your sent messages (delivery, bounce, opening, spam complaint...
Views: 120361
With turboSMTP you can keep track of everything happens to your sent messages (delivery, bounce, opening, spam complaint...
Views: 120361
15. How many emails can I send in a day? What is the maximum attachment size?
Our server process millions of emails a day, so the number of emails that can be sent within 24 hours is very high. But there...
Views: 120296
Our server process millions of emails a day, so the number of emails that can be sent within 24 hours is very high. But there...
Views: 120296
16. Can I configure my DKIM and SPF to get the highest delivery rates?
Sure you can! In fact, we highly recommend it. It's extremely important to make the most of...
Views: 252175
Sure you can! In fact, we highly recommend it. It's extremely important to make the most of...
Views: 252175
17. Can I manage my account online?
Yes - in your account management area you will be able to control everything related to your turboSMTP account: Manage your...
Views: 73691
Yes - in your account management area you will be able to control everything related to your turboSMTP account: Manage your...
Views: 73691
18. I want to change my plan. Can I do it?
Absolutely! At any time you can upgrade or downgrade the plan you are currently subscribed to. Just log into your account page,...
Views: 109071
Absolutely! At any time you can upgrade or downgrade the plan you are currently subscribed to. Just log into your account page,...
Views: 109071
19. My ISP blocks outgoing mail on port 25. What can I do?
In case port 25 (the default port for SMTP) is blocked you can choose an alternate port. We suggest to use port 587 or 2525 for...
Views: 258818
In case port 25 (the default port for SMTP) is blocked you can choose an alternate port. We suggest to use port 587 or 2525 for...
Views: 258818
20. Is the Free Trial automatically activated to all new accounts?
All new accounts eligible for the Free Service are reviewed by our staff. You will receive an email notification once...
Views: 62298
All new accounts eligible for the Free Service are reviewed by our staff. You will receive an email notification once...
Views: 62298
21. I just purchased a monthly plan/prepaid but I can't send emails. Why?
The activation process is not immediate. After registration and payment, you should fill out a short questionnaire which will...
Views: 90788
The activation process is not immediate. After registration and payment, you should fill out a short questionnaire which will...
Views: 90788
22. I have renewed my plan, but the email counter hasn't updated yet. Why?
The counter in the dashboard that keeps track of the number of sent messages out of your plan is updated only after having...
Views: 40369
The counter in the dashboard that keeps track of the number of sent messages out of your plan is updated only after having...
Views: 40369
23. I have more than one email address. Should I open multiple accounts?
No, you just need to create one single account. With turboSMTP you will be able to send emails from any of your email...
Views: 96276
No, you just need to create one single account. With turboSMTP you will be able to send emails from any of your email...
Views: 96276
24. I have made a payment, but the invoice seems still unpaid. What should I do?
The system takes a few minutes to process the payment: simply wait a bit until a confirmation email comes from the gateway...
Views: 46771
The system takes a few minutes to process the payment: simply wait a bit until a confirmation email comes from the gateway...
Views: 46771
25. I cannot configure the DNS of my domain. How can I do?
Configuring the DNS domain of the website from which you send your emails, inserting the SPF and DKIM authentication strings,...
Views: 66133
Configuring the DNS domain of the website from which you send your emails, inserting the SPF and DKIM authentication strings,...
Views: 66133
26. Can I use turboSMTP when I'm travelling abroad/overseas?
Of course, you can keep sending emails with turboSMTP just as you do at home.Set it up once, and it will work perfectly with...
Views: 89038
Of course, you can keep sending emails with turboSMTP just as you do at home.Set it up once, and it will work perfectly with...
Views: 89038
27. The string ”user = @ user.com turbo-smtp.com; On behalf of; <user@userdomain.com>”, appears in recipient's sender field . What does it mean?
This string is not the result of an error. It contains information on the service used to send a particular email.When you use...
Views: 102616
This string is not the result of an error. It contains information on the service used to send a particular email.When you use...
Views: 102616
28. What if I want to cancel my monthly plan?
In order to ensure an uninterrupted service, all monthly plans will be automatically renewed at the end of the plan's...
Views: 88237
In order to ensure an uninterrupted service, all monthly plans will be automatically renewed at the end of the plan's...
Views: 88237
29. What is the "Standard Service"?
After your turboSMTP account is activated (up to 24/48 hours after purchase) you can start sending emails using the "Standard...
Views: 108145
After your turboSMTP account is activated (up to 24/48 hours after purchase) you can start sending emails using the "Standard...
Views: 108145
30. What is turboSMTP?
turboSMTP is a professional outgoing mail (SMTP) service that allows you to keep track and send emails with the highest...
Views: 112860
turboSMTP is a professional outgoing mail (SMTP) service that allows you to keep track and send emails with the highest...
Views: 112860
31. How can I submit a support ticket?
There's two way to submit a ticket to get support from our staff. 1. From your Dashboard click on the orange button...
Views: 28956
There's two way to submit a ticket to get support from our staff. 1. From your Dashboard click on the orange button...
Views: 28956
32. How can I get notified of my bounce?
It’s easy: from your Dashboard, click on “Settings” and then “Global Settings”... ... then...
Views: 28455
It’s easy: from your Dashboard, click on “Settings” and then “Global Settings”... ... then...
Views: 28455
33. Can I use turboSMTP with Outlook or Thunderbird and send a mass email via CC/BCC?
From a technical point of view, you can. But we strongly suggest not to use normal email clients (such as Mozilla Thunderbird,...
Views: 28364
From a technical point of view, you can. But we strongly suggest not to use normal email clients (such as Mozilla Thunderbird,...
Views: 28364
34. Can I use as a sender a different email address from the one I subscribed with?
Yes, you can: you can put as a sender address whichever email address you want and keep using turboSMTP.Remember anyhow that...
Views: 28068
Yes, you can: you can put as a sender address whichever email address you want and keep using turboSMTP.Remember anyhow that...
Views: 28068
35. Why my free account has been closed?
turboSMTP cares about the quality of service for all its customers, even those who enjoy a free account. We reserve the right...
Views: 26911
turboSMTP cares about the quality of service for all its customers, even those who enjoy a free account. We reserve the right...
Views: 26911
36. How can I change my password?
You can reset your account password in the following few steps: Log in to your dashboard here:...
Views: 21373
You can reset your account password in the following few steps: Log in to your dashboard here:...
Views: 21373