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’ρθρα

1. What is turboSMTP?

TurboSMTP is a professional and secure SMTP service designed to deliver any type of email with high deliverability. It offers reliable servers and...
Προβολές: 716706

2. Which email clients are compatible with turboSMTP?

All major email clients are compatible with turboSMTP, including all versions of Microsoft Outlook, Microsoft Vista Mail, Microsoft Outlook...
Προβολές: 641171

3. Can I use turboSMTP when I'm travelling abroad/overseas?

Of course, you can keep sending emails with turboSMTP just as you do at home.Set it up once, and it will work perfectly with any broadband, mobile...
Προβολές: 671414

4. Do you offer a Free Trial?

Yes, all new registered users will be able to send 6.000 emails per month for free (with a maximum rate of 200 emails per day), with no purchase...
Προβολές: 429297

5. Do I need a Credit Card to activate a Free Trial?

No, our Free Service (6.000 emails/month for a year) can be quickly activated without any credit card details or payment info. We are happy to...
Προβολές: 377889

6. Is the Free Trial automatically activated to all new accounts?

All new accounts eligible for the Free Service are reviewed by our staff. You will receive an email notification once your activation is...
Προβολές: 363553

7. Why my free account has been closed?

TurboSMTP cares about the quality of service for all its customers, even those who enjoy a free account. We reserve the right to terminate any free...
Προβολές: 305282

8. Can I manage my account online?

Yes - in your account management area you will be able to control everything related to your turboSMTP account: Manage your details (personal...
Προβολές: 656741

9. How can I change my password?

Changing your password is a quick and easy way to keep your account secure. Here's how to do it: Log in to your dashboard. Click on your...
Προβολές: 324495

10. Is the email address with which I signed up the only one that I can use as a sender?

No, not at all. You are free to use any other email address as a sender for your mailings, besides of course the one used to subscribe to...
Προβολές: 347229

11. Can I use as a sender a different email address from the one I subscribed with?

Yes, you can: you can put as a sender address whichever email address you want and keep using turboSMTP. Remember anyhow that you must sign up...
Προβολές: 304072

12. I have more than one email address. Should I open multiple accounts?

No, you just need to create one single account. With turboSMTP you will be able to send emails from any of your email addresses, using the same...
Προβολές: 675777

13. I want to change my plan. Can I do it?

You can order a new plan by following the steps below:1. Log in to your dashboard. 2. Click on your name in the top right corner of the...
Προβολές: 22995020

14. How can I cancel the auto-renewal of my plan?

If you have paid via 2Checkout, go to your account page and login with your order number and email, then go to the "My Services" area....
Προβολές: 351026

15. What if I want to cancel my monthly plan?

In order to ensure an uninterrupted service, all monthly plans will be automatically renewed at the end of the plan's Billing Cycle (monthly...
Προβολές: 680955

16. How many emails can I send in a day? What is the maximum attachment size?

Our server process millions of emails a day, so the number of emails that can be sent within 24 hours is very high. But there are however...
Προβολές: 715360

17. How do I keep track of sent emails?

With turboSMTP you can keep track of everything happens to your sent messages (delivery, bounce, opening, spam complaint etc.).After logging in to...
Προβολές: 763366

18. What types of payment do you accept?

We accept payments from all major credit, debit cards and other circuits; for instance: Visa Mastercard American Express Maestro PayPal...
Προβολές: 23355214

19. Can I pay via wire transfer?

Sure you can. And it's extremely easy: 1. Start the normal purchase procedure, specifying that you're going to pay with a credit...
Προβολές: 375516

20. My VAT number is not recognized when I pay using 2Checkout. Why?

If you are in a European country and you purchase any service at turboSMTP via 2Checkout (formerly Avangate), it is necessary that your VAT is...
Προβολές: 398560

21. I have made a payment, but the invoice seems still unpaid. What should I do?

The system takes a few minutes to process the payment: simply wait a bit until a confirmation email comes from the gateway that you have...
Προβολές: 376897

22. Why my emails are going to the spam folder?

It can unfortunately happen that your mass mailings end up as spam or are rejected by the recipients' server. This often isn't due to a...
Προβολές: 609653

23. What is a "dropped" email?

When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it...
Προβολές: 413316

24. How can I ask the permission to send a newsletter?

A mass emailing is valid and useful only if it's permission-based. However, you can send a first welcome email also to people who...
Προβολές: 403949

25. Can I send a PDF attached to my newsletter with turboSMTP?

Yes, of course.But pay attention: we have observed that if you send your email with Outlook or other email clients by Microsoft, some PDF encoding...
Προβολές: 385184

26. Can I configure my DKIM, DMARC and SPF to get the highest delivery rates?

Sure you can! In fact, we highly recommend it. It's extremely important to make the most of turboSMTP's services and...
Προβολές: 20680291

27. I cannot configure the DNS of my domain. How can I do?

Configuring the DNS domain of the website from which you send your emails, inserting the SPF and DKIM authentication strings, is a critical step to...
Προβολές: 429944

28. The string ”user = @ user.com turbo-smtp.com; On behalf of; <user@userdomain.com>”, appears in recipient's sender field . What does it mean?

This string is not the result of an error. It contains information on the service used to send a particular email.When you use an SMTP service, the...
Προβολές: 655780

30. Can I use turboSMTP with Outlook or Thunderbird and send a mass email via CC/BCC?

From a technical point of view, you can. But we strongly suggest not to use normal email clients (such as Mozilla Thunderbird, Microsoft Outlook or...
Προβολές: 327256

31. How can I get notified of my bounce?

Want to keep a close eye on your bounce notifications? You can easily choose how to receive them directly in your inbox or let turboSMTP manage...
Προβολές: 326036

32. Yahoo emails in queue with high complain rate error

Having a problem with recipients @Yahoo, Aol.com or Verizon.  Make sure you register your sender domain at Yahoo complaint feedback...
Προβολές: 209971

33. What is Smart Routing?

Smart Routing is a feature that automatically rotates between multiple shared IPs when sending emails. If one IP encounters a delay, deferral, or...
Προβολές: 12504

34. What is the difference between Smart Routing and Dedicated IP Pools?

Smart Routing uses a pool of shared IPs. If an email delivery fails or is deferred, the system automatically retries using another IP from the...
Προβολές: 12071

35. My ISP blocks outgoing mail on port 25. What can I do?

In case port 25 (the default port for SMTP) is blocked you can choose an alternate port. We suggest to use port 587 or 2525 for plain SMTP, and...
Προβολές: 23888002

36. Why is turboSMTP still using the free emails even if I bought a paid plan?

turboSMTP first uses all the email relays provided by the free plan (200/day), which are granted to all users.Then, once these emails are finished,...
Προβολές: 333504

37. I just purchased a monthly plan/prepaid but I can't send emails. Why?

The activation process is not immediate. Your account will be reviewed and activated as soon as we receive payment approval from our payment gateway.
Προβολές: 674171

38. I have renewed my plan, but the email counter hasn't updated yet. Why?

Your turboSMTP dashboard features a counter to help you easily track emails sent and emails remaining within your plan. This counter updates after...
Προβολές: 369781

39. How can I submit a support ticket?

To get assistance, here's how you can quickly open a support ticket from your dashboard. Log in to your dashboard. Click the question mark...
Προβολές: 339792

40. Anti-Spam Policy

Please review our comprehensive Anti-Spam Policy for detailed information on our guidelines and commitment to preventing unsolicited email.
Προβολές: 672450

41. Privacy Policy

For information on how we collect, use, and protect your data, please refer to our Privacy Policy.
Προβολές: 672370

42. Terms and Conditions

Our Terms and Conditions outline the rules and regulations for the use of our turboSMTP product.
Προβολές: 587488

1. What is turboSMTP?
TurboSMTP is a professional and secure SMTP service designed to deliver any type of email with...
Προβολές: 716706
2. Which email clients are compatible with turboSMTP?
All major email clients are compatible with turboSMTP, including all versions of Microsoft...
Προβολές: 641171
3. Can I use turboSMTP when I'm travelling abroad/overseas?
Of course, you can keep sending emails with turboSMTP just as you do at home.Set it up once, and...
Προβολές: 671414
4. Do you offer a Free Trial?
Yes, all new registered users will be able to send 6.000 emails per month for free (with a...
Προβολές: 429297
5. Do I need a Credit Card to activate a Free Trial?
No, our Free Service (6.000 emails/month for a year) can be quickly activated without any credit...
Προβολές: 377889
6. Is the Free Trial automatically activated to all new accounts?
All new accounts eligible for the Free Service are reviewed by our staff. You will receive an...
Προβολές: 363553
7. Why my free account has been closed?
TurboSMTP cares about the quality of service for all its customers, even those who enjoy a free...
Προβολές: 305282
8. Can I manage my account online?
Yes - in your account management area you will be able to control everything related to your...
Προβολές: 656741
9. How can I change my password?
Changing your password is a quick and easy way to keep your account secure. Here's how to do...
Προβολές: 324495
10. Is the email address with which I signed up the only one that I can use as a sender?
No, not at all. You are free to use any other email address as a sender for your mailings,...
Προβολές: 347229
11. Can I use as a sender a different email address from the one I subscribed with?
Yes, you can: you can put as a sender address whichever email address you want and keep using...
Προβολές: 304072
12. I have more than one email address. Should I open multiple accounts?
No, you just need to create one single account. With turboSMTP you will be able to send emails...
Προβολές: 675777
13. I want to change my plan. Can I do it?
You can order a new plan by following the steps below:1. Log in to your dashboard....
Προβολές: 22995020
14. How can I cancel the auto-renewal of my plan?
If you have paid via 2Checkout, go to your account page and login with your order...
Προβολές: 351026
15. What if I want to cancel my monthly plan?
In order to ensure an uninterrupted service, all monthly plans will be automatically renewed at...
Προβολές: 680955
16. How many emails can I send in a day? What is the maximum attachment size?
Our server process millions of emails a day, so the number of emails that can be sent within 24...
Προβολές: 715360
17. How do I keep track of sent emails?
With turboSMTP you can keep track of everything happens to your sent messages (delivery, bounce,...
Προβολές: 763366
18. What types of payment do you accept?
We accept payments from all major credit, debit cards and other circuits; for instance: Visa...
Προβολές: 23355214
19. Can I pay via wire transfer?
Sure you can. And it's extremely easy: 1. Start the normal purchase procedure, specifying...
Προβολές: 375516
20. My VAT number is not recognized when I pay using 2Checkout. Why?
If you are in a European country and you purchase any service at turboSMTP via 2Checkout...
Προβολές: 398560
21. I have made a payment, but the invoice seems still unpaid. What should I do?
The system takes a few minutes to process the payment: simply wait a bit until...
Προβολές: 376897
22. Why my emails are going to the spam folder?
It can unfortunately happen that your mass mailings end up as spam or are rejected by the...
Προβολές: 609653
23. What is a "dropped" email?
When an email account to which you're sending produces a bounce (most of the times, because...
Προβολές: 413316
24. How can I ask the permission to send a newsletter?
A mass emailing is valid and useful only if it's permission-based. However, you can...
Προβολές: 403949
25. Can I send a PDF attached to my newsletter with turboSMTP?
Yes, of course.But pay attention: we have observed that if you send your email with Outlook or...
Προβολές: 385184
26. Can I configure my DKIM, DMARC and SPF to get the highest delivery rates?
Sure you can! In fact, we highly recommend it. It's extremely important to...
Προβολές: 20680291
27. I cannot configure the DNS of my domain. How can I do?
Configuring the DNS domain of the website from which you send your emails, inserting the SPF and...
Προβολές: 429944
28. The string ”user = @ user.com turbo-smtp.com; On behalf of; <user@userdomain.com>”, appears in recipient's sender field . What does it mean?
This string is not the result of an error. It contains information on the service used to send a...
Προβολές: 655780
30. Can I use turboSMTP with Outlook or Thunderbird and send a mass email via CC/BCC?
From a technical point of view, you can. But we strongly suggest not to use normal email clients...
Προβολές: 327256
31. How can I get notified of my bounce?
Want to keep a close eye on your bounce notifications? You can easily choose how to receive them...
Προβολές: 326036
32. Yahoo emails in queue with high complain rate error
Having a problem with recipients @Yahoo, Aol.com or Verizon.  Make sure you register your...
Προβολές: 209971
33. What is Smart Routing?
Smart Routing is a feature that automatically rotates between multiple shared IPs when sending...
Προβολές: 12504
34. What is the difference between Smart Routing and Dedicated IP Pools?
Smart Routing uses a pool of shared IPs. If an email delivery fails or is deferred, the system...
Προβολές: 12071
35. My ISP blocks outgoing mail on port 25. What can I do?
In case port 25 (the default port for SMTP) is blocked you can choose an alternate port. We...
Προβολές: 23888002
36. Why is turboSMTP still using the free emails even if I bought a paid plan?
turboSMTP first uses all the email relays provided by the free plan (200/day), which are granted...
Προβολές: 333504
37. I just purchased a monthly plan/prepaid but I can't send emails. Why?
The activation process is not immediate. Your account will be reviewed and activated as soon as...
Προβολές: 674171
38. I have renewed my plan, but the email counter hasn't updated yet. Why?
Your turboSMTP dashboard features a counter to help you easily track emails sent and emails...
Προβολές: 369781
39. How can I submit a support ticket?
To get assistance, here's how you can quickly open a support ticket from your dashboard....
Προβολές: 339792
40. Anti-Spam Policy
Please review our comprehensive Anti-Spam Policy for detailed information on our guidelines and...
Προβολές: 672450
41. Privacy Policy
For information on how we collect, use, and protect your data, please refer to our Privacy Policy.
Προβολές: 672370
42. Terms and Conditions
Our Terms and Conditions outline the rules and regulations for the use of our turboSMTP product.
Προβολές: 587488