FAQ
’ρθρα
1. Why my emails are going to the spam folder?
Unfortunately it can happen that your mass mailings end up as spam or are rejected by the recipients' server. Often this...
Προβολές: 63984
Unfortunately it can happen that your mass mailings end up as spam or are rejected by the recipients' server. Often this...
Προβολές: 63984
Ποια προγράμματα e-mail client είναι συμβατά με την turboSMTP;
Όλα τα βασικά προγράμματα...
Προβολές: 69644
Όλα τα βασικά προγράμματα...
Προβολές: 69644
4. What is a "dropped" email?
When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our...
Προβολές: 30544
When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our...
Προβολές: 30544
5. My VAT number is not recognized when I pay using Avangate. Why?
If you are in a European country and you purchase any service at turboSMTP via 2Checkout (formerly Avangate), it is...
Προβολές: 43845
If you are in a European country and you purchase any service at turboSMTP via 2Checkout (formerly Avangate), it is...
Προβολές: 43845
6. Is the email address with which I signed up the only one that I can use as a sender?
No, not at all. You are free to use any other email address as a sender for your mailings, besides of course the one used...
Προβολές: 25864
No, not at all. You are free to use any other email address as a sender for your mailings, besides of course the one used...
Προβολές: 25864
7. How can I ask the permission to send a newsletter?
A mass emailing is valid and useful only if it's permission-based. However, you can send a first welcome email also...
Προβολές: 46601
A mass emailing is valid and useful only if it's permission-based. However, you can send a first welcome email also...
Προβολές: 46601
8. How can I cancel the auto-renewal of my plan?
If you have paid via 2Checkout, go to your account page and login with your order number and email, then go to the...
Προβολές: 42436
If you have paid via 2Checkout, go to your account page and login with your order number and email, then go to the...
Προβολές: 42436
9. Why is turboSMTP still using the free emails even if I bought a paid plan?
turboSMTP first uses all the email relays provided by the free plan (200/day), which are granted to all users.Then, once these...
Προβολές: 26320
turboSMTP first uses all the email relays provided by the free plan (200/day), which are granted to all users.Then, once these...
Προβολές: 26320
10. Can I pay via wire transfer?
Sure you can. And it's extremely easy: 1. Start the normal purchase procedure, specifying that you're going...
Προβολές: 30346
Sure you can. And it's extremely easy: 1. Start the normal purchase procedure, specifying that you're going...
Προβολές: 30346
11. Can I send a PDF attached to my newsletter with turboSMTP?
Yes, of course.But pay attention: we have observed that if you send your email with Outlook or other email clients by...
Προβολές: 29916
Yes, of course.But pay attention: we have observed that if you send your email with Outlook or other email clients by...
Προβολές: 29916
12. Do I need a Credit Card to activate a Free Trial?
No, our Free Service (6.000 emails/month lifetime) can be quickly activated without any credit card details or payment info. We...
Προβολές: 49249
No, our Free Service (6.000 emails/month lifetime) can be quickly activated without any credit card details or payment info. We...
Προβολές: 49249
13. Do you offer a Free Trial?
Yes, all new registered users will be able to send 6.000 emails per month for free (with a maximum rate of 200 emails per day),...
Προβολές: 54880
Yes, all new registered users will be able to send 6.000 emails per month for free (with a maximum rate of 200 emails per day),...
Προβολές: 54880
Πόσα emails μπορώ να στείλω σε μία ημέρα; Ποιο είναι το μέγιστο μέγεθος συνημμένου;
Οι διακομιστές μας...
Προβολές: 100235
Οι διακομιστές μας...
Προβολές: 100235
16. Can I configure my DKIM and SPF to get the highest delivery rates?
Sure you can! In fact, we highly recommend it. It's extremely important to make the most of...
Προβολές: 219655
Sure you can! In fact, we highly recommend it. It's extremely important to make the most of...
Προβολές: 219655
Ο ISP μου δεν επιτρέπει την εξερχόμενη αλληλογραφία στην θύρα 25. Τι μπορώ να κάνω;
Στην περίπτωση που η θύρα 25...
Προβολές: 234502
Στην περίπτωση που η θύρα 25...
Προβολές: 234502
20. Is the Free Trial automatically activated to all new accounts?
All new accounts eligible for the Free Service are reviewed by our staff. You will receive an email notification once...
Προβολές: 52269
All new accounts eligible for the Free Service are reviewed by our staff. You will receive an email notification once...
Προβολές: 52269
Αγόρασα μόλις ένα πακέτο μηνιαίας χρέωσης/προπληρωμένο πακέτο αλλά δεν μπορώ αν στείλω email. Γιατί;
Η διαδικασία...
Προβολές: 72157
Η διαδικασία...
Προβολές: 72157
22. I have renewed my plan, but the email counter hasn't updated yet. Why?
The counter in the dashboard that keeps track of the number of sent messages out of your plan is updated only after having...
Προβολές: 31361
The counter in the dashboard that keeps track of the number of sent messages out of your plan is updated only after having...
Προβολές: 31361
Έχω περισσότερες από μία διευθύνσεις email. Θα πρέπει να ανοίξω ισάριθμους λογαριασμούς;
Όχι – Χρειάζεται να...
Προβολές: 78584
Όχι – Χρειάζεται να...
Προβολές: 78584
24. I have made a payment, but the invoice seems still unpaid. What should I do?
The system takes a few minutes to process the payment: simply wait a bit until a confirmation email comes from the gateway...
Προβολές: 37192
The system takes a few minutes to process the payment: simply wait a bit until a confirmation email comes from the gateway...
Προβολές: 37192
25. I cannot configure the DNS of my domain. How can I do?
Configuring the DNS domain of the website from which you send your emails, inserting the SPF and DKIM authentication strings,...
Προβολές: 53834
Configuring the DNS domain of the website from which you send your emails, inserting the SPF and DKIM authentication strings,...
Προβολές: 53834
Μπορώ να χρησιμοποιήσω την turboSMTP όταν ταξιδεύω στο εξωτερικό;
Ναι, μπορείτε να...
Προβολές: 70760
Ναι, μπορείτε να...
Προβολές: 70760
Η ακολουθία χαρακτήρων ”user = @ user.com turbo-smtp.com; On behalf of; <user@userdomain.com>”, εμφανίζεται στο πεδίο αποστολέα του παραλήπτη. Τι σημαίνει;
Αυτή η ακολουθία δεν...
Προβολές: 83743
Αυτή η ακολουθία δεν...
Προβολές: 83743
31. How can I submit a support ticket?
There's two way to submit a ticket to get support from our staff. 1. From your Dashboard click on the orange button...
Προβολές: 21488
There's two way to submit a ticket to get support from our staff. 1. From your Dashboard click on the orange button...
Προβολές: 21488
32. How can I get notified of my bounce?
It’s easy: from your Dashboard, click on “Settings” and then “Global Settings”... ... then...
Προβολές: 21101
It’s easy: from your Dashboard, click on “Settings” and then “Global Settings”... ... then...
Προβολές: 21101
33. Can I use turboSMTP with Outlook or Thunderbird and send a mass email via CC/BCC?
From a technical point of view, you can. But we strongly suggest not to use normal email clients (such as Mozilla Thunderbird,...
Προβολές: 20793
From a technical point of view, you can. But we strongly suggest not to use normal email clients (such as Mozilla Thunderbird,...
Προβολές: 20793
34. Can I use as a sender a different email address from the one I subscribed with?
Yes, you can: you can put as a sender address whichever email address you want and keep using turboSMTP.Remember anyhow that...
Προβολές: 20544
Yes, you can: you can put as a sender address whichever email address you want and keep using turboSMTP.Remember anyhow that...
Προβολές: 20544
35. Why my free account has been closed?
turboSMTP cares about the quality of service for all its customers, even those who enjoy a free account. We reserve the right...
Προβολές: 19386
turboSMTP cares about the quality of service for all its customers, even those who enjoy a free account. We reserve the right...
Προβολές: 19386
36. How can I change my password?
You can reset your account password in the following few steps: Log in to your dashboard here:...
Προβολές: 13029
You can reset your account password in the following few steps: Log in to your dashboard here:...
Προβολές: 13029