Hjälpcentral
Hjälpcentralen är sorterad i olika kategorier. Du kan antingen välja en kategori nedan eller så kan du söka efter svar.
Artiklar
1. Why my emails are going to the spam folder?
Unfortunately it can happen that your mass mailings end up as spam or are rejected by the recipients' server. Often this is not related to a...
Visningar: 558350
Yahoo emails in queue with high complain rate error
Having a problem with recipients @Yahoo, Aol.com or Verizon.
Make sure you register your sender domain at Yahoo complaint feedback...
Visningar: 164823
Vilka e-postklienter är kompatible med turboSMTP?
Alla stora e-postklienter är kompatibla med turboSMTP-tjänsten, inklusive alla versioner av Microsoft Outlook, Microsoft Vista Mail,...
Visningar: 583629
Vilka betalningsmedel godkänner ni?
Vi godkänner betalningar från alla stora kredit- och debitkort, inklusive Visa, Mastercard och AMEX, och betlaningar via PayPal.
Visningar: 23170375
4. What is a "dropped" email?
When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it...
Visningar: 347270
5. My VAT number is not recognized when I pay using Avangate. Why?
If you are in a European country and you purchase any service at turboSMTP via 2Checkout (formerly Avangate), it is necessary that your VAT is...
Visningar: 355599
6. Is the email address with which I signed up the only one that I can use as a sender?
No, not at all. You are free to use any other email address as a sender for your mailings, besides of course the one used to subscribe to...
Visningar: 307514
7. How can I ask the permission to send a newsletter?
A mass emailing is valid and useful only if it's permission-based. However, you can send a first welcome email also to people who...
Visningar: 359368
8. How can I cancel the auto-renewal of my plan?
If you have paid via 2Checkout, go to your account page and login with your order number and email, then go to the "My Services" area....
Visningar: 315641
9. Why is turboSMTP still using the free emails even if I bought a paid plan?
turboSMTP first uses all the email relays provided by the free plan (200/day), which are granted to all users.Then, once these emails are finished,...
Visningar: 276747
10. Can I pay via wire transfer?
Sure you can. And it's extremely easy:
1. Start the normal purchase procedure, specifying that you're going to pay with a credit...
Visningar: 328074
11. Can I send a PDF attached to my newsletter with turboSMTP?
Yes, of course.But pay attention: we have observed that if you send your email with Outlook or other email clients by Microsoft, some PDF encoding...
Visningar: 339074
12. Do I need a Credit Card to activate a Free Trial?
No, our Free Service (6.000 emails/month for a year) can be quickly activated without any credit card details or payment info. We are happy to...
Visningar: 330511
13. Do you offer a Free Trial?
Yes, all new registered users will be able to send 6.000 emails per month for free (with a maximum rate of 200 emails per day), with no purchase...
Visningar: 360405
Hur håller jag reda på skickade e-poster?
turboSMTP låter dig spåra vilka av dina meddelanden som skickats och vilka som förkastats. Efter att ha loggat in, välj...
Visningar: 680745
Hur många e-poster kan jag skicka per dag? Vad är maximistorleken på bifogade filer?
Våra servrar hanterar miljontals e-poster varje dag, så antalet e-poster som kan skickas under 24 timmar är mycket hög. Men...
Visningar: 634971
16. Can I configure my DKIM, DMARC and SPF to get the highest delivery rates?
Sure you can! In fact, we highly recommend it. It's extremely important to make the most of turboSMTP's services and...
Visningar: 20554570
Kan jag hantera mitt konto på webben?
Jo – i kontohanteringsområdet kan du kontrollera allt som har att göra med din beställning till turboSMTP:
Hantera dina...
Visningar: 584794
Anti-Spam Policy
At turboSMTP, we are aware of our responsibilities and we are share the concern to protect all Internet citizens' privacy rights. We...
Visningar: 585649
19. Privacy Policy
Introduction
(a) Application of this Privacy Statement
This Privacy Statement applies to the website http://www.turbo-smtp.com,...
Visningar: 564423
Jag vill byta min plan. Kan jag göra det?
Absolut! Du kan närsomhelst byta planen du för tillfället beställer. Logga in till ditt konto, välj “Mina...
Visningar: 22840830
Min Internetleverantör blockerar utgående e-post på port 25. Vad kan jag göra?
Ifall port 25 (standardporten för SMTP) är blockerad kan du välja en alternativ port. Vi föreslår port 587 eller 2525...
Visningar: 23592597
20. Is the Free Trial automatically activated to all new accounts?
All new accounts eligible for the Free Service are reviewed by our staff. You will receive an email notification once your activation is...
Visningar: 322805
Jag köpte en månatlig plan/förbetalade men jag kan inte skicka e-post. Varför?
Aktiveringsprocessen är inte omedelbar. Efter registrering och betalning ber vi dig fylla i ett kort frågeformulär som skickas till...
Visningar: 610424
22. I have renewed my plan, but the email counter hasn't updated yet. Why?
The counter in the dashboard that keeps track of the number of sent messages out of your plan is updated only after having sent an email.Then...
Visningar: 319017
Jag har mer än en e-postadress. Behöver jag öppna flera konton?
Nej – skapa endast ett konto. Med turboSMTP kan du ckicka e-post från vilket som helst av dina e-postdaresser, från samma konto....
Visningar: 611447
24. I have made a payment, but the invoice seems still unpaid. What should I do?
The system takes a few minutes to process the payment: simply wait a bit until a confirmation email comes from the gateway that you have...
Visningar: 337404
25. I cannot configure the DNS of my domain. How can I do?
Configuring the DNS domain of the website from which you send your emails, inserting the SPF and DKIM authentication strings, is a critical step to...
Visningar: 383801
Kan jag använda turboSMTP då jag reser utomlands?
Jo, du kan fortsätta skicka e-post med turboSMTP alldeles såsom du gör hemma. Ställ in allt en gång, och efter det...
Visningar: 594369
Texten ”user = @ user.com turbo-smtp.com; On behalf of; <user@userdomain.com>”, syns i mottagarens avsändarfält. Vad betyder det?
Denna text beror inte på ett fel. Den innehåller information om tjänsten som användes för att skicka meddelandet....
Visningar: 574756
29. Terms and Conditions
This website at http://www.serversmtp.com (the "Site") is owned and operated by Delivery Tech. Corp. ("turboSMTP"). Your access to this Site...
Visningar: 514655
Vad om jag vill avbryta min månatliga plan?
För att försäkra oavbruten service, förnyas alla månatliga planer i slutet av den valda faktureringsperioden...
Visningar: 616439
Vad är “Standardtjänsten”?
“Standardtjänsten” är standardalternativet för skickandet av e-post för alla turboSMTP-kunder.Efter att ditt...
Visningar: 585564
Vad är turboSMTP?
turboSMTP är en professionell utgående e-post-tjänst (SMTP) som låter dig spåra och skicka e-post med de högsta...
Visningar: 634323
31. How can I submit a support ticket?
There's two way to submit a ticket to get support from our staff.
1. From your Dashboard click on the orange button “Go to Client Area...
Visningar: 281900
32. How can I get notified of my bounce?
It’s easy: from your Dashboard, click on “Settings” and then “Global Settings”...
... then deflag “Suppress...
Visningar: 275818
33. Can I use turboSMTP with Outlook or Thunderbird and send a mass email via CC/BCC?
From a technical point of view, you can. But we strongly suggest not to use normal email clients (such as Mozilla Thunderbird, Microsoft Outlook or...
Visningar: 267589
34. Can I use as a sender a different email address from the one I subscribed with?
Yes, you can: you can put as a sender address whichever email address you want and keep using turboSMTP.Remember anyhow that you must sign up with...
Visningar: 272446
35. Why my free account has been closed?
turboSMTP cares about the quality of service for all its customers, even those who enjoy a free account. We reserve the right to terminate any free...
Visningar: 268991
36. How can I change my password?
You can reset your account password in the following few steps: Log in to your dashboard here: https://dashboard.serversmtp.com/loginOnce logged,...
Visningar: 274276
1. Why my emails are going to the spam folder?Unfortunately it can happen that your mass mailings end up as spam or are rejected by the...
Visningar: 558350
Yahoo emails in queue with high complain rate errorHaving a problem with recipients @Yahoo, Aol.com or Verizon. Make sure you register your...
Visningar: 164823
Vilka e-postklienter är kompatible med turboSMTP?Alla stora e-postklienter är kompatibla med turboSMTP-tjänsten, inklusive alla...
Visningar: 583629
Vilka betalningsmedel godkänner ni?Vi godkänner betalningar från alla stora kredit- och debitkort, inklusive Visa,...
Visningar: 23170375
4. What is a "dropped" email?When an email account to which you're sending produces a bounce (most of the times, because...
Visningar: 347270
5. My VAT number is not recognized when I pay using Avangate. Why?If you are in a European country and you purchase any service at turboSMTP via 2Checkout...
Visningar: 355599
6. Is the email address with which I signed up the only one that I can use as a sender?No, not at all. You are free to use any other email address as a sender for your mailings,...
Visningar: 307514
7. How can I ask the permission to send a newsletter?A mass emailing is valid and useful only if it's permission-based. However, you can...
Visningar: 359368
8. How can I cancel the auto-renewal of my plan?If you have paid via 2Checkout, go to your account page and login with your order...
Visningar: 315641
9. Why is turboSMTP still using the free emails even if I bought a paid plan?turboSMTP first uses all the email relays provided by the free plan (200/day), which are granted...
Visningar: 276747
10. Can I pay via wire transfer?Sure you can. And it's extremely easy: 1. Start the normal purchase procedure, specifying...
Visningar: 328074
11. Can I send a PDF attached to my newsletter with turboSMTP?Yes, of course.But pay attention: we have observed that if you send your email with Outlook or...
Visningar: 339074
12. Do I need a Credit Card to activate a Free Trial?No, our Free Service (6.000 emails/month for a year) can be quickly activated without any credit...
Visningar: 330511
13. Do you offer a Free Trial?Yes, all new registered users will be able to send 6.000 emails per month for free (with a...
Visningar: 360405
Hur håller jag reda på skickade e-poster?turboSMTP låter dig spåra vilka av dina meddelanden som skickats och vilka som...
Visningar: 680745
Hur många e-poster kan jag skicka per dag? Vad är maximistorleken på bifogade filer?Våra servrar hanterar miljontals e-poster varje dag, så antalet e-poster som kan...
Visningar: 634971
16. Can I configure my DKIM, DMARC and SPF to get the highest delivery rates?Sure you can! In fact, we highly recommend it. It's extremely important to...
Visningar: 20554570
Kan jag hantera mitt konto på webben?Jo – i kontohanteringsområdet kan du kontrollera allt som har att göra med din...
Visningar: 584794
Anti-Spam PolicyAt turboSMTP, we are aware of our responsibilities and we are share the concern to protect all...
Visningar: 585649
19. Privacy PolicyIntroduction (a) Application of this Privacy Statement This Privacy Statement applies to the...
Visningar: 564423
Jag vill byta min plan. Kan jag göra det?Absolut! Du kan närsomhelst byta planen du för tillfället beställer. Logga in...
Visningar: 22840830
Min Internetleverantör blockerar utgående e-post på port 25. Vad kan jag göra?Ifall port 25 (standardporten för SMTP) är blockerad kan du välja en alternativ...
Visningar: 23592597
20. Is the Free Trial automatically activated to all new accounts?All new accounts eligible for the Free Service are reviewed by our staff. You will receive an...
Visningar: 322805
Jag köpte en månatlig plan/förbetalade men jag kan inte skicka e-post. Varför?Aktiveringsprocessen är inte omedelbar. Efter registrering och betalning ber vi dig fylla i...
Visningar: 610424
22. I have renewed my plan, but the email counter hasn't updated yet. Why?The counter in the dashboard that keeps track of the number of sent messages out of your plan is...
Visningar: 319017
Jag har mer än en e-postadress. Behöver jag öppna flera konton?Nej – skapa endast ett konto. Med turboSMTP kan du ckicka e-post från vilket som...
Visningar: 611447
24. I have made a payment, but the invoice seems still unpaid. What should I do?The system takes a few minutes to process the payment: simply wait a bit until...
Visningar: 337404
25. I cannot configure the DNS of my domain. How can I do?Configuring the DNS domain of the website from which you send your emails, inserting the SPF and...
Visningar: 383801
Kan jag använda turboSMTP då jag reser utomlands?Jo, du kan fortsätta skicka e-post med turboSMTP alldeles såsom du gör hemma....
Visningar: 594369
Texten ”user = @ user.com turbo-smtp.com; On behalf of; <user@userdomain.com>”, syns i mottagarens avsändarfält. Vad betyder det?Denna text beror inte på ett fel. Den innehåller information om tjänsten som...
Visningar: 574756
29. Terms and ConditionsThis website at http://www.serversmtp.com (the "Site") is owned and operated by Delivery...
Visningar: 514655
Vad om jag vill avbryta min månatliga plan?För att försäkra oavbruten service, förnyas alla månatliga planer i...
Visningar: 616439
Vad är “Standardtjänsten”?“Standardtjänsten” är standardalternativet för skickandet av e-post...
Visningar: 585564
Vad är turboSMTP?turboSMTP är en professionell utgående e-post-tjänst (SMTP) som låter dig...
Visningar: 634323
31. How can I submit a support ticket?There's two way to submit a ticket to get support from our staff. 1. From your Dashboard...
Visningar: 281900
32. How can I get notified of my bounce?It’s easy: from your Dashboard, click on “Settings” and then “Global...
Visningar: 275818
33. Can I use turboSMTP with Outlook or Thunderbird and send a mass email via CC/BCC?From a technical point of view, you can. But we strongly suggest not to use normal email clients...
Visningar: 267589
34. Can I use as a sender a different email address from the one I subscribed with?Yes, you can: you can put as a sender address whichever email address you want and keep using...
Visningar: 272446
35. Why my free account has been closed?turboSMTP cares about the quality of service for all its customers, even those who enjoy a free...
Visningar: 268991
36. How can I change my password?You can reset your account password in the following few steps: Log in to your dashboard here:...
Visningar: 274276