TurboSMTP - Knowledgebase

1. What is turboSMTP?

TurboSMTP is a professional and secure SMTP service designed to deliver any type of email with high deliverability. It offers reliable servers and...
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2. Which email clients are compatible with turboSMTP?

All major email clients are compatible with turboSMTP, including all versions of Microsoft Outlook, Microsoft Vista Mail, Microsoft Outlook...
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3. Can I use turboSMTP when I'm travelling abroad/overseas?

Of course, you can keep sending emails with turboSMTP just as you do at home.Set it up once, and it will work perfectly with any broadband, mobile...
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4. Do you offer a Free Trial?

Yes, all new registered users will be able to send 6.000 emails per month for free (with a maximum rate of 200 emails per day), with no purchase...
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5. Do I need a Credit Card to activate a Free Trial?

No, our Free Service (6.000 emails/month for a year) can be quickly activated without any credit card details or payment info. We are happy to...
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6. Is the Free Trial automatically activated to all new accounts?

All new accounts eligible for the Free Service are reviewed by our staff. You will receive an email notification once your activation is...
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7. Why my free account has been closed?

TurboSMTP cares about the quality of service for all its customers, even those who enjoy a free account. We reserve the right to terminate any free...
Views: 285091

8. Can I manage my account online?

Yes - in your account management area you will be able to control everything related to your turboSMTP account: Manage your details (personal...
Views: 623421

9. How can I change my password?

Changing your password is a quick and easy way to keep your account secure. Here's how to do it: Log in to your dashboard. Click on your...
Views: 291127

10. Is the email address with which I signed up the only one that I can use as a sender?

No, not at all. You are free to use any other email address as a sender for your mailings, besides of course the one used to subscribe to...
Views: 323828

11. Can I use as a sender a different email address from the one I subscribed with?

Yes, you can: you can put as a sender address whichever email address you want and keep using turboSMTP. Remember anyhow that you must sign up...
Views: 285183

12. I have more than one email address. Should I open multiple accounts?

No, you just need to create one single account. With turboSMTP you will be able to send emails from any of your email addresses, using the same...
Views: 645327

13. I want to change my plan. Can I do it?

You can order a new plan by following the steps below:1. Log in to your dashboard. 2. Click on your name in the top right corner of the...
Views: 22876592

14. How can I cancel the auto-renewal of my plan?

If you have paid via 2Checkout, go to your account page and login with your order number and email, then go to the "My Services" area....
Views: 330364

15. What if I want to cancel my monthly plan?

In order to ensure an uninterrupted service, all monthly plans will be automatically renewed at the end of the plan's Billing Cycle (monthly...
Views: 649980

16. How many emails can I send in a day? What is the maximum attachment size?

Our server process millions of emails a day, so the number of emails that can be sent within 24 hours is very high. But there are however...
Views: 675481

17. How do I keep track of sent emails?

With turboSMTP you can keep track of everything happens to your sent messages (delivery, bounce, opening, spam complaint etc.).After logging in to...
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18. What types of payment do you accept?

We accept payments from all major credit, debit cards and other circuits; for instance: Visa Mastercard American Express Maestro PayPal...
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19. Can I pay via wire transfer?

Sure you can. And it's extremely easy: 1. Start the normal purchase procedure, specifying that you're going to pay with a credit...
Views: 348727

20. My VAT number is not recognized when I pay using 2Checkout. Why?

If you are in a European country and you purchase any service at turboSMTP via 2Checkout (formerly Avangate), it is necessary that your VAT is...
Views: 376369

21. I have made a payment, but the invoice seems still unpaid. What should I do?

The system takes a few minutes to process the payment: simply wait a bit until a confirmation email comes from the gateway that you have...
Views: 355209

22. Why my emails are going to the spam folder?

It can unfortunately happen that your mass mailings end up as spam or are rejected by the recipients' server. This often isn't due to a...
Views: 578999

23. What is a "dropped" email?

When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it...
Views: 371478

24. How can I ask the permission to send a newsletter?

A mass emailing is valid and useful only if it's permission-based. However, you can send a first welcome email also to people who...
Views: 379273

25. Can I send a PDF attached to my newsletter with turboSMTP?

Yes, of course.But pay attention: we have observed that if you send your email with Outlook or other email clients by Microsoft, some PDF encoding...
Views: 358936

26. Can I configure my DKIM, DMARC and SPF to get the highest delivery rates?

Sure you can! In fact, we highly recommend it. It's extremely important to make the most of turboSMTP's services and...
Views: 20603601

27. I cannot configure the DNS of my domain. How can I do?

Configuring the DNS domain of the website from which you send your emails, inserting the SPF and DKIM authentication strings, is a critical step to...
Views: 398781

28. The string ”user = @ user.com turbo-smtp.com; On behalf of; <user@userdomain.com>”, appears in recipient's sender field . What does it mean?

This string is not the result of an error. It contains information on the service used to send a particular email.When you use an SMTP service, the...
Views: 607168

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