Base de Conhecimento

FAQ

4. What is a "dropped" email?

dropped emails

When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it automatically in the "bounce report" folder.

Hence, all future emails addressed to this account (and all others which has produced a similar error) won't be actually sent - and labeled as "dropped" by our system.

This happens because keeping on sending to non-existent addresses is utterly useless, and harms both your delivery rate and our servers.

That said, if you need to deliver anyway your message to a dropped account (for instance because it's existent and it's been dropped because of a temporary issue), you can do that simply erasing it from the bounce report.

Esta resposta foi útil?

Leia também
3. What types of payment do you accept?
We accept payments from all major credit, debit cards and other circuits; for instance: Visa Mastercard American Express...
Visualizações: 158149
O meu ISP bloqueia o envio de emails na porta 25. O que devo fazer?
No caso da porta 25 (porta padrão para o SMTP) estar bloqueada, pode escolher uma porta alternativa. Sugerimos o uso da...
Visualizações: 282437
33. Can I use turboSMTP with Outlook or Thunderbird and send a mass email via CC/BCC?
From a technical point of view, you can. But we strongly suggest not to use normal email clients (such as Mozilla Thunderbird,...
Visualizações: 40258
10. Can I pay via wire transfer?
Sure you can. And it's extremely easy: 1. Start the normal purchase procedure, specifying that you're going...
Visualizações: 53610