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FAQ

31. How can I submit a support ticket?

There's two way to submit a ticket to get support from our staff.

1. From your Dashboard click on the orange button “Go to Client Area Dashboard”; click on “Submit Ticket” below your active subscriptions and you can choose your ticket topic.

Orange button

 

2. From your Dashboard click on the orange button “Go to Client Area Dashboard”; click on “Tickets” on the menù (second from ther right). You'll get to the “My Support Tickets” page, here click on “Submit Ticket” and you can choose your ticket topic.

Submit ticket

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13. Do you offer a Free Trial?
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The system takes a few minutes to process the payment: simply wait a bit until a confirmation email comes from the gateway...
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You can reset your account password in the following few steps: Log in to your dashboard here:...
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33. Can I use turboSMTP with Outlook or Thunderbird and send a mass email via CC/BCC?
From a technical point of view, you can. But we strongly suggest not to use normal email clients (such as Mozilla Thunderbird,...
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