база знания

FAQ

31. How can I submit a support ticket?

There's two way to submit a ticket to get support from our staff.

1. From your Dashboard click on the orange button “Go to Client Area Dashboard”; click on “Submit Ticket” below your active subscriptions and you can choose your ticket topic.

Orange button

 

2. From your Dashboard click on the orange button “Go to Client Area Dashboard”; click on “Tickets” on the menù (second from ther right). You'll get to the “My Support Tickets” page, here click on “Submit Ticket” and you can choose your ticket topic.

Submit ticket

Беше ли полезен този отговор?

Също Прочетено
Искам да сменя абонаментния си план. Мога ли да направя това?
Напълно! По всяко време, you може да повишите или понижите планът, за...
Прегледи: 130529
Току що закупих месечен абонамент/предплатена услуга но не мога да пращам имейли. Защо?
Процеса на активиране не е внезапен. За да се случи това, след...
Прегледи: 110351
25. I cannot configure the DNS of my domain. How can I do?
Configuring the DNS domain of the website from which you send your emails, inserting the SPF and DKIM authentication strings,...
Прегледи: 81633
7. How can I ask the permission to send a newsletter?
A mass emailing is valid and useful only if it's permission-based. However, you can send a first welcome email also...
Прегледи: 74840
33. Can I use turboSMTP with Outlook or Thunderbird and send a mass email via CC/BCC?
From a technical point of view, you can. But we strongly suggest not to use normal email clients (such as Mozilla Thunderbird,...
Прегледи: 40258