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23. What is a "dropped" email?
When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it automatically in the "Suppression List" folder.
Hence, all future emails addressed to this account (and all others which has produced a similar error) won't be actually sent - and labeled as "dropped" by our system.
This happens because keeping on sending to non-existent addresses is utterly useless, and harms both your delivery rate and our servers.
That said, if you need to deliver anyway your message to a dropped account (for instance because it's existent and it's been dropped because of a temporary issue), you can do that simply erasing it from the Suppressions list.
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31. How can I get notified of my bounce?
(Visningar: 297568)
31. How can I get notified of my bounce? (Visningar: 297568)
26. Can I configure my DKIM, DMARC and SPF to get the highest delivery rates?
(Visningar: 20602022)
26. Can I configure my DKIM, DMARC and SPF to get the highest delivery rates? (Visningar: 20602022)
37. How can I submit a support ticket?
(Visningar: 304600)
37. How can I submit a support ticket? (Visningar: 304600)
11. Can I use as a sender a different email address from the one I subscribed with? (Visningar: 284776)
4. Do you offer a Free Trial?
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4. Do you offer a Free Trial? (Visningar: 396269)
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