база знания
23. What is a "dropped" email?
When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it automatically in the "Suppression List" folder.
Hence, all future emails addressed to this account (and all others which has produced a similar error) won't be actually sent - and labeled as "dropped" by our system.
This happens because keeping on sending to non-existent addresses is utterly useless, and harms both your delivery rate and our servers.
That said, if you need to deliver anyway your message to a dropped account (for instance because it's existent and it's been dropped because of a temporary issue), you can do that simply erasing it from the Suppressions list.
Също Прочетено
38. I have renewed my plan, but the email counter hasn't updated yet. Why?
(Прегледи: 343526)
38. I have renewed my plan, but the email counter hasn't updated yet. Why? (Прегледи: 343526)
11. Can I use as a sender a different email address from the one I subscribed with? (Прегледи: 287510)
37. I just purchased a monthly plan/prepaid but I can't send emails. Why?
(Прегледи: 647675)
37. I just purchased a monthly plan/prepaid but I can't send emails. Why? (Прегледи: 647675)
27. I cannot configure the DNS of my domain. How can I do?
(Прегледи: 401994)
27. I cannot configure the DNS of my domain. How can I do? (Прегледи: 401994)
26. Can I configure my DKIM, DMARC and SPF to get the highest delivery rates?
(Прегледи: 20609132)
26. Can I configure my DKIM, DMARC and SPF to get the highest delivery rates? (Прегледи: 20609132)
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