Knowledgebase

FAQ

9. Why is turboSMTP still using the free emails even if I bought a paid plan?

turboSMTP first uses all the email relays provided by the free plan (200/day), which are granted to all users.

Then, once these emails are finished, our service starts using the ones associated to your current plan. The process is automatic.

That is why you may still see in your dashboard that you're employing the basic free plan. Don't worry: everything is ok; and to get information about your actual paid plan you just need to click on the drop-down menu on the top right and then select it.

Was this answer helpful?

Also Read
4. What is a "dropped" email?
When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our...
Views: 122810
20. Is the Free Trial automatically activated to all new accounts?
All new accounts eligible for the Free Service are reviewed by our staff. You will receive an email notification once...
Views: 146681
35. Why my free account has been closed?
turboSMTP cares about the quality of service for all its customers, even those who enjoy a free account. We reserve the right...
Views: 105076
21. I just purchased a monthly plan/prepaid but I can't send emails. Why?
The activation process is not immediate. After registration and payment, you should fill out a short questionnaire which will...
Views: 204363
26. Can I use turboSMTP when I'm travelling abroad/overseas?
Of course, you can keep sending emails with turboSMTP just as you do at home.Set it up once, and it will work perfectly with...
Views: 206256