Knowledgebase

FAQ

24. I have made a payment, but the invoice seems still unpaid. What should I do?

The system takes a few minutes to process the payment: simply wait a bit until a confirmation email comes from the gateway that you have chosen. Then the invoice will be listed as paid.

If you haven't received any confirmation email within one hour, please contact our customer support.

Was this answer helpful?

Also Read
29. What is the "Standard Service"?
After your turboSMTP account is activated (up to 24/48 hours after purchase) you can start sending emails using the "Standard...
Views: 106721
5. My VAT number is not recognized when I pay using Avangate. Why?
If you are in a European country and you purchase any service at turboSMTP via 2Checkout (formerly Avangate), it is...
Views: 55271
7. How can I ask the permission to send a newsletter?
A mass emailing is valid and useful only if it's permission-based. However, you can send a first welcome email also...
Views: 58302
25. I cannot configure the DNS of my domain. How can I do?
Configuring the DNS domain of the website from which you send your emails, inserting the SPF and DKIM authentication strings,...
Views: 65352
28. What if I want to cancel my monthly plan?
In order to ensure an uninterrupted service, all monthly plans will be automatically renewed at the end of the plan's...
Views: 86877