Knowledgebase
23. What is a "dropped" email?
When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it automatically in the "Suppression List" folder.
Hence, all future emails addressed to this account (and all others which has produced a similar error) won't be actually sent - and labeled as "dropped" by our system.
This happens because keeping on sending to non-existent addresses is utterly useless, and harms both your delivery rate and our servers.
That said, if you need to deliver anyway your message to a dropped account (for instance because it's existent and it's been dropped because of a temporary issue), you can do that simply erasing it from the Suppressions list.
Also Read
13. I want to change my plan. Can I do it?
(Views: 22880089)
13. I want to change my plan. Can I do it? (Views: 22880089)
2. Which email clients are compatible with turboSMTP?
(Views: 617563)
2. Which email clients are compatible with turboSMTP? (Views: 617563)
5. Do I need a Credit Card to activate a Free Trial?
(Views: 347513)
5. Do I need a Credit Card to activate a Free Trial? (Views: 347513)
17. How do I keep track of sent emails?
(Views: 720965)
17. How do I keep track of sent emails? (Views: 720965)
32. Yahoo emails in queue with high complain rate error
(Views: 177025)
32. Yahoo emails in queue with high complain rate error (Views: 177025)
|