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FAQ

8. How can I cancel the auto-renewal of my plan?

If you have paid via 2Checkout, go to your account page and login with your order number and email, then go to the "My Services" area. Once there, simply click "Stop automatic license renewal" beneath each product that has this option enabled.

If you have paid via Amazon, please contact us and we will deactivate your auto-renewal in minutes.

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22. I have renewed my plan, but the email counter hasn't updated yet. Why?
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1. Why my emails are going to the spam folder?
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16. Can I configure my DKIM and SPF to get the highest delivery rates?
Sure you can! In fact, we highly recommend it. It's extremely important to make the most of...
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12. Do I need a Credit Card to activate a Free Trial?
No, our Free Service (6.000 emails/month lifetime) can be quickly activated without any credit card details or payment info. We...
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4. What is a "dropped" email?
When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our...
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