Base de Conhecimento
4. What is a "dropped" email?
When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it automatically in the "bounce report" folder.
Hence, all future emails addressed to this account (and all others which has produced a similar error) won't be actually sent - and labeled as "dropped" by our system.
This happens because keeping on sending to non-existent addresses is utterly useless, and harms both your delivery rate and our servers.
That said, if you need to deliver anyway your message to a dropped account (for instance because it's existent and it's been dropped because of a temporary issue), you can do that simply erasing it from the bounce report.
Leia também
1. Why my emails are going to the spam folder?
(Visualizações: 517346)
1. Why my emails are going to the spam folder? (Visualizações: 517346)
Desejo alterar o meu plano. Posso fazê-lo?
(Visualizações: 22774128)
Desejo alterar o meu plano. Posso fazê-lo? (Visualizações: 22774128)
16. Can I configure my DKIM, DMARC and SPF to get the highest delivery rates?
(Visualizações: 20500157)
16. Can I configure my DKIM, DMARC and SPF to get the highest delivery rates? (Visualizações: 20500157)
24. I have made a payment, but the invoice seems still unpaid. What should I do?
(Visualizações: 295765)
24. I have made a payment, but the invoice seems still unpaid. What should I do? (Visualizações: 295765)
25. I cannot configure the DNS of my domain. How can I do?
(Visualizações: 340622)
25. I cannot configure the DNS of my domain. How can I do? (Visualizações: 340622)
|