Base de Conhecimento
4. What is a "dropped" email?
When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it automatically in the "bounce report" folder.
Hence, all future emails addressed to this account (and all others which has produced a similar error) won't be actually sent - and labeled as "dropped" by our system.
This happens because keeping on sending to non-existent addresses is utterly useless, and harms both your delivery rate and our servers.
That said, if you need to deliver anyway your message to a dropped account (for instance because it's existent and it's been dropped because of a temporary issue), you can do that simply erasing it from the bounce report.
Leia também
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32. How can I get notified of my bounce? (Visualizações: 282516)
8. How can I cancel the auto-renewal of my plan?
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8. How can I cancel the auto-renewal of my plan? (Visualizações: 319134)
3. What types of payment do you accept?
(Visualizações: 23178751)
3. What types of payment do you accept? (Visualizações: 23178751)
10. Can I pay via wire transfer?
(Visualizações: 332296)
10. Can I pay via wire transfer? (Visualizações: 332296)
9. Why is turboSMTP still using the free emails even if I bought a paid plan?
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9. Why is turboSMTP still using the free emails even if I bought a paid plan? (Visualizações: 279165)
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