Base de Conocimientos
4. What is a "dropped" email?
When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it automatically in the "bounce report" folder.
Hence, all future emails addressed to this account (and all others which has produced a similar error) won't be actually sent - and labeled as "dropped" by our system.
This happens because keeping on sending to non-existent addresses is utterly useless, and harms both your delivery rate and our servers.
That said, if you need to deliver anyway your message to a dropped account (for instance because it's existent and it's been dropped because of a temporary issue), you can do that simply erasing it from the bounce report.
Leer también
1. Why my emails are going to the spam folder?
(Vistas: 488094)
1. Why my emails are going to the spam folder? (Vistas: 488094)
Deseo cambiar mi plan. Puedo hacerlo?
(Vistas: 22731355)
Deseo cambiar mi plan. Puedo hacerlo? (Vistas: 22731355)
34. Can I use as a sender a different email address from the one I subscribed with? (Vistas: 213575)
12. Do I need a Credit Card to activate a Free Trial?
(Vistas: 272953)
12. Do I need a Credit Card to activate a Free Trial? (Vistas: 272953)
Qué sucede si deseo cancelar mi plan mensual?
(Vistas: 511291)
Qué sucede si deseo cancelar mi plan mensual? (Vistas: 511291)
|