Knowledgebase

FAQ

22. I have renewed my plan, but the email counter hasn't updated yet. Why?

The counter in the dashboard that keeps track of the number of sent messages out of your plan is updated only after having sent an email.

Then simply send an email to see the counter updated with the availability of the new plan.

Was this answer helpful?

Also Read
36. How can I change my password?
You can reset your account password in the following few steps: Log in to your dashboard here:...
Views: 38980
11. Can I send a PDF attached to my newsletter with turboSMTP?
Yes, of course.But pay attention: we have observed that if you send your email with Outlook or other email clients by...
Views: 61272
10. Can I pay via wire transfer?
Sure you can. And it's extremely easy: 1. Start the normal purchase procedure, specifying that you're going...
Views: 59010
18. I want to change my plan. Can I do it?
Absolutely! At any time you can upgrade or downgrade the plan you are currently subscribed to. Just log into your account page,...
Views: 144178
26. Can I use turboSMTP when I'm travelling abroad/overseas?
Of course, you can keep sending emails with turboSMTP just as you do at home.Set it up once, and it will work perfectly with...
Views: 120198