Knowledgebase
4. What is a "dropped" email?
When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it automatically in the "bounce report" folder.
Hence, all future emails addressed to this account (and all others which has produced a similar error) won't be actually sent - and labeled as "dropped" by our system.
This happens because keeping on sending to non-existent addresses is utterly useless, and harms both your delivery rate and our servers.
That said, if you need to deliver anyway your message to a dropped account (for instance because it's existent and it's been dropped because of a temporary issue), you can do that simply erasing it from the bounce report.
Also Read
7. How can I ask the permission to send a newsletter?
(Views: 301354)
7. How can I ask the permission to send a newsletter? (Views: 301354)
29. What is the "Standard Service"?
(Views: 498855)
29. What is the "Standard Service"? (Views: 498855)
2. Which email clients are compatible with turboSMTP?
(Views: 501509)
2. Which email clients are compatible with turboSMTP? (Views: 501509)
19. Privacy Policy
(Views: 449364)
19. Privacy Policy (Views: 449364)
|