база знания
23. What is a "dropped" email?

When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it automatically in the "Suppression List" folder.
Hence, all future emails addressed to this account (and all others which has produced a similar error) won't be actually sent - and labeled as "dropped" by our system.
This happens because keeping on sending to non-existent addresses is utterly useless, and harms both your delivery rate and our servers.
That said, if you need to deliver anyway your message to a dropped account (for instance because it's existent and it's been dropped because of a temporary issue), you can do that simply erasing it from the Suppressions list.
Също Прочетено
6. Is the Free Trial automatically activated to all new accounts?
(Прегледи: 378457)
6. Is the Free Trial automatically activated to all new accounts? (Прегледи: 378457)
7. Why my free account has been closed?
(Прегледи: 319519)
7. Why my free account has been closed? (Прегледи: 319519)
34. What is the difference between Smart Routing and Dedicated IP Pools?
(Прегледи: 22584)
34. What is the difference between Smart Routing and Dedicated IP Pools? (Прегледи: 22584)
26. Can I configure my DKIM, DMARC and SPF to get the highest delivery rates?
(Прегледи: 20711166)
26. Can I configure my DKIM, DMARC and SPF to get the highest delivery rates? (Прегледи: 20711166)
37. I just purchased a monthly plan/prepaid but I can't send emails. Why?
(Прегледи: 706356)
37. I just purchased a monthly plan/prepaid but I can't send emails. Why? (Прегледи: 706356)
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