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Sub-accounts separate sending credentials and activity for teams or customers under a parent account. Check your plan’s allowance before creating one. Current pricing lists one sub-account on Free and Basic and up to 100 on Pro. Confirm your Enterprise allowance with sales or in your agreement.

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Create a sub-account

Sign in to your dashboard, open Sub Accounts, and start creating a sub-account. The wizard has four steps:
1

Enter account details

Enter the email address and profile details. Set and confirm a password with at least 10 characters, an uppercase letter, a lowercase letter, and a digit.
2

Choose an IP

Select an IP already assigned to the parent account.
3

Review domain verification

Follow the domain verification instructions shown in the wizard.
4

Confirm and create

Review the details, accept the required policy, and click Create.
After creation, set the sending limit from the sub-account list. The parent sets the initial password during creation and provides the login details to the account holder securely.

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Sending credentials

New sub-accounts do not receive an API key automatically. In the sub-account dashboard, open Settings → Integrations → API Keys → Edit and create a key with the required services enabled. For SMTP, use the Consumer Key as the username and Consumer Secret as the password. The dashboard login email is not the SMTP username for a newly created key. See API keys.

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Limits and account status

Use the sub-account list to review usage, change sending limits, and activate or deactivate accounts. Sending limits and account status are separate settings from profile details.

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Manage sub-accounts through the API

Send consumerKey and consumerSecret headers using a parent key with Statistics & Management APIs enabled. Paths below are relative to https://pro.api.serversmtp.com/api/v2. See the sub-accounts API reference for request fields, responses, and the separate authorization and branding operations.

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Reseller branding

Approved resellers can configure a logo and agency details for sub-accounts. Confirm your reseller arrangement and branding options with turboSMTP before offering the service to customers. See the terms and conditions.