Base de connaissances

FAQ

35. Why my free account has been closed?

turboSMTP cares about the quality of service for all its customers, even those who enjoy a free account. We reserve the right to terminate any free account when either of this options, or both, applies: your mailing generates a high bounce rate, or we receive complaints from your recipients.

We know that both this options may derive from causes independent of our customers, therefore paid accounts are not subject to immediate termination of service, but receive an alert. The reputation of our servers is excellent thanks to this policy, and we can garantee a competitive and inexpensive service for all our clients.

Cette réponse était-elle pertinente ?

Consultez aussi
36. How can I change my password?
You can reset your account password in the following few steps: Log in to your dashboard here:...
Vu: 22522
32. How can I get notified of my bounce?
It’s easy: from your Dashboard, click on “Settings” and then “Global Settings”... ... then...
Vu: 29454
31. How can I submit a support ticket?
There's two way to submit a ticket to get support from our staff. 1. From your Dashboard click on the orange button...
Vu: 29969
9. Why is turboSMTP still using the free emails even if I bought a paid plan?
turboSMTP first uses all the email relays provided by the free plan (200/day), which are granted to all users.Then, once these...
Vu: 34794