Base de Conocimientos
4. What is a "dropped" email?
When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it automatically in the "bounce report" folder.
Hence, all future emails addressed to this account (and all others which has produced a similar error) won't be actually sent - and labeled as "dropped" by our system.
This happens because keeping on sending to non-existent addresses is utterly useless, and harms both your delivery rate and our servers.
That said, if you need to deliver anyway your message to a dropped account (for instance because it's existent and it's been dropped because of a temporary issue), you can do that simply erasing it from the bounce report.
Leer también
31. How can I submit a support ticket?
(Vistas: 243936)
31. How can I submit a support ticket? (Vistas: 243936)
¿Puedo configurar el DKIM, DMARC y el SPF?
(Vistas: 20502418)
¿Puedo configurar el DKIM, DMARC y el SPF? (Vistas: 20502418)
7. How can I ask the permission to send a newsletter?
(Vistas: 320879)
7. How can I ask the permission to send a newsletter? (Vistas: 320879)
Cómo realizo un seguimiento de los emails enviados?
(Vistas: 625152)
Cómo realizo un seguimiento de los emails enviados? (Vistas: 625152)
|