Bilgi Merkezi
23. What is a "dropped" email?

When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it automatically in the "Suppression List" folder.
Hence, all future emails addressed to this account (and all others which has produced a similar error) won't be actually sent - and labeled as "dropped" by our system.
This happens because keeping on sending to non-existent addresses is utterly useless, and harms both your delivery rate and our servers.
That said, if you need to deliver anyway your message to a dropped account (for instance because it's existent and it's been dropped because of a temporary issue), you can do that simply erasing it from the Suppressions list.
Also Read
11. Can I use as a sender a different email address from the one I subscribed with?
(Görüntülenme: 320180)
11. Can I use as a sender a different email address from the one I subscribed with? (Görüntülenme: 320180)
39. How can I submit a support ticket?
(Görüntülenme: 368307)
39. How can I submit a support ticket? (Görüntülenme: 368307)
14. How can I cancel the auto-renewal of my plan?
(Görüntülenme: 369273)
14. How can I cancel the auto-renewal of my plan? (Görüntülenme: 369273)
6. Is the Free Trial automatically activated to all new accounts?
(Görüntülenme: 379894)
6. Is the Free Trial automatically activated to all new accounts? (Görüntülenme: 379894)
5. Do I need a Credit Card to activate a Free Trial?
(Görüntülenme: 395881)
5. Do I need a Credit Card to activate a Free Trial? (Görüntülenme: 395881)
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