Base de Conhecimento
23. What is a "dropped" email?
When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it automatically in the "Suppression List" folder.
Hence, all future emails addressed to this account (and all others which has produced a similar error) won't be actually sent - and labeled as "dropped" by our system.
This happens because keeping on sending to non-existent addresses is utterly useless, and harms both your delivery rate and our servers.
That said, if you need to deliver anyway your message to a dropped account (for instance because it's existent and it's been dropped because of a temporary issue), you can do that simply erasing it from the Suppressions list.
Leia também
40. Termos e condições
(Visualizações: 545240)
40. Termos e condições (Visualizações: 545240)
6. Is the Free Trial automatically activated to all new accounts?
(Visualizações: 336303)
6. Is the Free Trial automatically activated to all new accounts? (Visualizações: 336303)
12. Tenho mais de um endereço de email. Devo abrir múltiplas contas?
(Visualizações: 639108)
12. Tenho mais de um endereço de email. Devo abrir múltiplas contas? (Visualizações: 639108)
26. Can I configure my DKIM, DMARC and SPF to get the highest delivery rates?
(Visualizações: 20596259)
26. Can I configure my DKIM, DMARC and SPF to get the highest delivery rates? (Visualizações: 20596259)
32. Yahoo emails in queue with high complain rate error
(Visualizações: 172604)
32. Yahoo emails in queue with high complain rate error (Visualizações: 172604)
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