Base de Conhecimento
4. What is a "dropped" email?
When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it automatically in the "bounce report" folder.
Hence, all future emails addressed to this account (and all others which has produced a similar error) won't be actually sent - and labeled as "dropped" by our system.
This happens because keeping on sending to non-existent addresses is utterly useless, and harms both your delivery rate and our servers.
That said, if you need to deliver anyway your message to a dropped account (for instance because it's existent and it's been dropped because of a temporary issue), you can do that simply erasing it from the bounce report.
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31. How can I submit a support ticket? (Visualizações: 144457)
7. How can I ask the permission to send a newsletter?
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7. How can I ask the permission to send a newsletter? (Visualizações: 209846)
36. How can I change my password?
(Visualizações: 144396)
36. How can I change my password? (Visualizações: 144396)
34. Can I use as a sender a different email address from the one I subscribed with?
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34. Can I use as a sender a different email address from the one I subscribed with? (Visualizações: 141803)
12. Do I need a Credit Card to activate a Free Trial?
(Visualizações: 206290)
12. Do I need a Credit Card to activate a Free Trial? (Visualizações: 206290)
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