Base de Conhecimento
4. What is a "dropped" email?
When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it automatically in the "bounce report" folder.
Hence, all future emails addressed to this account (and all others which has produced a similar error) won't be actually sent - and labeled as "dropped" by our system.
This happens because keeping on sending to non-existent addresses is utterly useless, and harms both your delivery rate and our servers.
That said, if you need to deliver anyway your message to a dropped account (for instance because it's existent and it's been dropped because of a temporary issue), you can do that simply erasing it from the bounce report.
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33. Can I use turboSMTP with Outlook or Thunderbird and send a mass email via CC/BCC? (Visualizações: 142162)
6. Is the email address with which I signed up the only one that I can use as a sender?
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6. Is the email address with which I signed up the only one that I can use as a sender? (Visualizações: 167844)
32. How can I get notified of my bounce?
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32. How can I get notified of my bounce? (Visualizações: 144122)
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25. I cannot configure the DNS of my domain. How can I do? (Visualizações: 226049)
7. How can I ask the permission to send a newsletter?
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7. How can I ask the permission to send a newsletter? (Visualizações: 211856)
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