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Dökümanlar

1. What is turboSMTP?

TurboSMTP is a professional and secure SMTP service designed to deliver any type of email with high deliverability. It offers reliable servers and...
Görüntülenme: 672155

2. Which email clients are compatible with turboSMTP?

All major email clients are compatible with turboSMTP, including all versions of Microsoft Outlook, Microsoft Vista Mail, Microsoft Outlook...
Görüntülenme: 614929

3. Can I use turboSMTP when I'm travelling abroad/overseas?

Of course, you can keep sending emails with turboSMTP just as you do at home.Set it up once, and it will work perfectly with any broadband, mobile...
Görüntülenme: 626845

4. Do you offer a Free Trial?

Yes, all new registered users will be able to send 6.000 emails per month for free (with a maximum rate of 200 emails per day), with no purchase...
Görüntülenme: 396923

5. Do I need a Credit Card to activate a Free Trial?

No, our Free Service (6.000 emails/month for a year) can be quickly activated without any credit card details or payment info. We are happy to...
Görüntülenme: 345500

6. Is the Free Trial automatically activated to all new accounts?

All new accounts eligible for the Free Service are reviewed by our staff. You will receive an email notification once your activation is...
Görüntülenme: 339560

7. Why my free account has been closed?

TurboSMTP cares about the quality of service for all its customers, even those who enjoy a free account. We reserve the right to terminate any free...
Görüntülenme: 285199

8. Can I manage my account online?

Yes - in your account management area you will be able to control everything related to your turboSMTP account: Manage your details (personal...
Görüntülenme: 623615

9. How can I change my password?

Changing your password is a quick and easy way to keep your account secure. Here's how to do it: Log in to your dashboard. Click on your...
Görüntülenme: 291300

10. Is the email address with which I signed up the only one that I can use as a sender?

No, not at all. You are free to use any other email address as a sender for your mailings, besides of course the one used to subscribe to...
Görüntülenme: 324028

11. Can I use as a sender a different email address from the one I subscribed with?

Yes, you can: you can put as a sender address whichever email address you want and keep using turboSMTP. Remember anyhow that you must sign up...
Görüntülenme: 285326

12. I have more than one email address. Should I open multiple accounts?

No, you just need to create one single account. With turboSMTP you will be able to send emails from any of your email addresses, using the same...
Görüntülenme: 645701

13. I want to change my plan. Can I do it?

You can order a new plan by following the steps below:1. Log in to your dashboard. 2. Click on your name in the top right corner of the...
Görüntülenme: 22876908

14. How can I cancel the auto-renewal of my plan?

If you have paid via 2Checkout, go to your account page and login with your order number and email, then go to the "My Services" area....
Görüntülenme: 330539

15. Aylık planımı iptal ettirirsem ne olur?

In order to ensure an uninterrupted service, all monthly plans will be automatically renewed at the end of the plan's Billing Cycle (monthly...
Görüntülenme: 650281

16. How many emails can I send in a day? What is the maximum attachment size?

Our server process millions of emails a day, so the number of emails that can be sent within 24 hours is very high. But there are however...
Görüntülenme: 675908

17. How do I keep track of sent emails?

With turboSMTP you can keep track of everything happens to your sent messages (delivery, bounce, opening, spam complaint etc.).After logging in to...
Görüntülenme: 715950

18. What types of payment do you accept?

We accept payments from all major credit, debit cards and other circuits; for instance: Visa Mastercard American Express Maestro PayPal...
Görüntülenme: 23233002

19. Can I pay via wire transfer?

Sure you can. And it's extremely easy: 1. Start the normal purchase procedure, specifying that you're going to pay with a credit...
Görüntülenme: 348874

20. My VAT number is not recognized when I pay using 2Checkout. Why?

If you are in a European country and you purchase any service at turboSMTP via 2Checkout (formerly Avangate), it is necessary that your VAT is...
Görüntülenme: 376587

21. I have made a payment, but the invoice seems still unpaid. What should I do?

The system takes a few minutes to process the payment: simply wait a bit until a confirmation email comes from the gateway that you have...
Görüntülenme: 355360

22. Why my emails are going to the spam folder?

It can unfortunately happen that your mass mailings end up as spam or are rejected by the recipients' server. This often isn't due to a...
Görüntülenme: 579264

23. What is a "dropped" email?

When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it...
Görüntülenme: 371702

24. How can I ask the permission to send a newsletter?

A mass emailing is valid and useful only if it's permission-based. However, you can send a first welcome email also to people who...
Görüntülenme: 379509

25. Can I send a PDF attached to my newsletter with turboSMTP?

Yes, of course.But pay attention: we have observed that if you send your email with Outlook or other email clients by Microsoft, some PDF encoding...
Görüntülenme: 359171

26. Can I configure my DKIM, DMARC and SPF to get the highest delivery rates?

Sure you can! In fact, we highly recommend it. It's extremely important to make the most of turboSMTP's services and...
Görüntülenme: 20603915

27. I cannot configure the DNS of my domain. How can I do?

Configuring the DNS domain of the website from which you send your emails, inserting the SPF and DKIM authentication strings, is a critical step to...
Görüntülenme: 398960

28. The string ”user = @ user.com turbo-smtp.com; On behalf of; <user@userdomain.com>”, appears in recipient's sender field . What does it mean?

This string is not the result of an error. It contains information on the service used to send a particular email.When you use an SMTP service, the...
Görüntülenme: 607555

29. Gönderen alanı doğrulanmamışsa ne olur? (Yeniden Zarflanmış Gönderen)

turboSMTP hesabınız etkinleştirildikten sonra, gönderen alan adınız henüz doğrulanmamış olsa bile e-posta göndermeye...
Görüntülenme: 622700

30. Can I use turboSMTP with Outlook or Thunderbird and send a mass email via CC/BCC?

From a technical point of view, you can. But we strongly suggest not to use normal email clients (such as Mozilla Thunderbird, Microsoft Outlook or...
Görüntülenme: 282971

31. How can I get notified of my bounce?

Want to keep a close eye on your bounce notifications? You can easily choose how to receive them directly in your inbox or let turboSMTP manage...
Görüntülenme: 298130

32. Yahoo emails in queue with high complain rate error

Having a problem with recipients @Yahoo, Aol.com or Verizon.  Make sure you register your sender domain at Yahoo complaint feedback...
Görüntülenme: 175399

33. My ISP blocks outgoing mail on port 25. What can I do?

In case port 25 (the default port for SMTP) is blocked you can choose an alternate port. We suggest to use port 587 or 2525 for plain SMTP, and...
Görüntülenme: 23629764

34. Why is turboSMTP still using the free emails even if I bought a paid plan?

turboSMTP first uses all the email relays provided by the free plan (200/day), which are granted to all users.Then, once these emails are finished,...
Görüntülenme: 291357

35. I just purchased a monthly plan/prepaid but I can't send emails. Why?

The activation process is not immediate. Your account will be reviewed and activated as soon as we receive payment approval from our payment gateway.
Görüntülenme: 643145

36. I have renewed my plan, but the email counter hasn't updated yet. Why?

Your turboSMTP dashboard features a counter to help you easily track emails sent and emails remaining within your plan. This counter updates after...
Görüntülenme: 340433

37. How can I submit a support ticket?

To get assistance, here's how you can quickly open a support ticket from your dashboard. Log in to your dashboard. Click the question mark...
Görüntülenme: 305163

38. Anti-Spam Policy

Please review our comprehensive Anti-Spam Policy for detailed information on our guidelines and commitment to preventing unsolicited email.
Görüntülenme: 631266

39. Privacy Policy

For information on how we collect, use, and protect your data, please refer to our Privacy Policy.
Görüntülenme: 599834

40. Terms and Conditions

Our Terms and Conditions outline the rules and regulations for the use of our turboSMTP product.
Görüntülenme: 548906

1. What is turboSMTP?
TurboSMTP is a professional and secure SMTP service designed to deliver any type of email with...
Görüntülenme: 672155
2. Which email clients are compatible with turboSMTP?
All major email clients are compatible with turboSMTP, including all versions of Microsoft...
Görüntülenme: 614929
3. Can I use turboSMTP when I'm travelling abroad/overseas?
Of course, you can keep sending emails with turboSMTP just as you do at home.Set it up once, and...
Görüntülenme: 626845
4. Do you offer a Free Trial?
Yes, all new registered users will be able to send 6.000 emails per month for free (with a...
Görüntülenme: 396923
5. Do I need a Credit Card to activate a Free Trial?
No, our Free Service (6.000 emails/month for a year) can be quickly activated without any credit...
Görüntülenme: 345500
6. Is the Free Trial automatically activated to all new accounts?
All new accounts eligible for the Free Service are reviewed by our staff. You will receive an...
Görüntülenme: 339560
7. Why my free account has been closed?
TurboSMTP cares about the quality of service for all its customers, even those who enjoy a free...
Görüntülenme: 285199
8. Can I manage my account online?
Yes - in your account management area you will be able to control everything related to your...
Görüntülenme: 623615
9. How can I change my password?
Changing your password is a quick and easy way to keep your account secure. Here's how to do...
Görüntülenme: 291300
10. Is the email address with which I signed up the only one that I can use as a sender?
No, not at all. You are free to use any other email address as a sender for your mailings,...
Görüntülenme: 324028
11. Can I use as a sender a different email address from the one I subscribed with?
Yes, you can: you can put as a sender address whichever email address you want and keep using...
Görüntülenme: 285326
12. I have more than one email address. Should I open multiple accounts?
No, you just need to create one single account. With turboSMTP you will be able to send emails...
Görüntülenme: 645701
13. I want to change my plan. Can I do it?
You can order a new plan by following the steps below:1. Log in to your dashboard....
Görüntülenme: 22876908
14. How can I cancel the auto-renewal of my plan?
If you have paid via 2Checkout, go to your account page and login with your order...
Görüntülenme: 330539
15. Aylık planımı iptal ettirirsem ne olur?
In order to ensure an uninterrupted service, all monthly plans will be automatically renewed at...
Görüntülenme: 650281
16. How many emails can I send in a day? What is the maximum attachment size?
Our server process millions of emails a day, so the number of emails that can be sent within 24...
Görüntülenme: 675908
17. How do I keep track of sent emails?
With turboSMTP you can keep track of everything happens to your sent messages (delivery, bounce,...
Görüntülenme: 715950
18. What types of payment do you accept?
We accept payments from all major credit, debit cards and other circuits; for instance: Visa...
Görüntülenme: 23233002
19. Can I pay via wire transfer?
Sure you can. And it's extremely easy: 1. Start the normal purchase procedure, specifying...
Görüntülenme: 348874
20. My VAT number is not recognized when I pay using 2Checkout. Why?
If you are in a European country and you purchase any service at turboSMTP via 2Checkout...
Görüntülenme: 376587
21. I have made a payment, but the invoice seems still unpaid. What should I do?
The system takes a few minutes to process the payment: simply wait a bit until...
Görüntülenme: 355360
22. Why my emails are going to the spam folder?
It can unfortunately happen that your mass mailings end up as spam or are rejected by the...
Görüntülenme: 579264
23. What is a "dropped" email?
When an email account to which you're sending produces a bounce (most of the times, because...
Görüntülenme: 371702
24. How can I ask the permission to send a newsletter?
A mass emailing is valid and useful only if it's permission-based. However, you can...
Görüntülenme: 379509
25. Can I send a PDF attached to my newsletter with turboSMTP?
Yes, of course.But pay attention: we have observed that if you send your email with Outlook or...
Görüntülenme: 359171
26. Can I configure my DKIM, DMARC and SPF to get the highest delivery rates?
Sure you can! In fact, we highly recommend it. It's extremely important to...
Görüntülenme: 20603915
27. I cannot configure the DNS of my domain. How can I do?
Configuring the DNS domain of the website from which you send your emails, inserting the SPF and...
Görüntülenme: 398960
28. The string ”user = @ user.com turbo-smtp.com; On behalf of; <user@userdomain.com>”, appears in recipient's sender field . What does it mean?
This string is not the result of an error. It contains information on the service used to send a...
Görüntülenme: 607555
29. Gönderen alanı doğrulanmamışsa ne olur? (Yeniden Zarflanmış Gönderen)
turboSMTP hesabınız etkinleştirildikten sonra, gönderen alan adınız henüz...
Görüntülenme: 622700
30. Can I use turboSMTP with Outlook or Thunderbird and send a mass email via CC/BCC?
From a technical point of view, you can. But we strongly suggest not to use normal email clients...
Görüntülenme: 282971
31. How can I get notified of my bounce?
Want to keep a close eye on your bounce notifications? You can easily choose how to receive them...
Görüntülenme: 298130
32. Yahoo emails in queue with high complain rate error
Having a problem with recipients @Yahoo, Aol.com or Verizon.  Make sure you register your...
Görüntülenme: 175399
33. My ISP blocks outgoing mail on port 25. What can I do?
In case port 25 (the default port for SMTP) is blocked you can choose an alternate port. We...
Görüntülenme: 23629764
34. Why is turboSMTP still using the free emails even if I bought a paid plan?
turboSMTP first uses all the email relays provided by the free plan (200/day), which are granted...
Görüntülenme: 291357
35. I just purchased a monthly plan/prepaid but I can't send emails. Why?
The activation process is not immediate. Your account will be reviewed and activated as soon as...
Görüntülenme: 643145
36. I have renewed my plan, but the email counter hasn't updated yet. Why?
Your turboSMTP dashboard features a counter to help you easily track emails sent and emails...
Görüntülenme: 340433
37. How can I submit a support ticket?
To get assistance, here's how you can quickly open a support ticket from your dashboard....
Görüntülenme: 305163
38. Anti-Spam Policy
Please review our comprehensive Anti-Spam Policy for detailed information on our guidelines and...
Görüntülenme: 631266
39. Privacy Policy
For information on how we collect, use, and protect your data, please refer to our Privacy Policy.
Görüntülenme: 599834
40. Terms and Conditions
Our Terms and Conditions outline the rules and regulations for the use of our turboSMTP product.
Görüntülenme: 548906