TurboSMTP - Knowledgebase

1. Why my emails are going to the spam folder?

Unfortunately it can happen that your mass mailings end up as spam or are rejected by the recipients' server. Often this is not related to a...
Views: 235387

Yahoo emails in queue with high complain rate error

Having a problem with recipients @Yahoo, Aol.com or Verizon. Make sure you register your sender domain at Yahoo complaint feedback...
Views: 92864

2. Which email clients are compatible with turboSMTP?

All major email clients are compatible with turboSMTP, including all versions of Microsoft Outlook, Microsoft Vista Mail, Microsoft Outlook...
Views: 354900

3. What types of payment do you accept?

We accept payments from all major credit, debit cards and other circuits; for instance: Visa Mastercard American Express Maestro PayPal...
Views: 453594

4. What is a "dropped" email?

When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it...
Views: 184433

5. My VAT number is not recognized when I pay using Avangate. Why?

If you are in a European country and you purchase any service at turboSMTP via 2Checkout (formerly Avangate), it is necessary that your VAT is...
Views: 198419

6. Is the email address with which I signed up the only one that I can use as a sender?

No, not at all. You are free to use any other email address as a sender for your mailings, besides of course the one used to subscribe to...
Views: 164807

7. How can I ask the permission to send a newsletter?

A mass emailing is valid and useful only if it's permission-based. However, you can send a first welcome email also to people who...
Views: 208179

8. How can I cancel the auto-renewal of my plan?

If you have paid via 2Checkout, go to your account page and login with your order number and email, then go to the "My Services" area....
Views: 192101

9. Why is turboSMTP still using the free emails even if I bought a paid plan?

turboSMTP first uses all the email relays provided by the free plan (200/day), which are granted to all users.Then, once these emails are finished,...
Views: 139223

10. Can I pay via wire transfer?

Sure you can. And it's extremely easy: 1. Start the normal purchase procedure, specifying that you're going to pay with a credit...
Views: 171565

11. Can I send a PDF attached to my newsletter with turboSMTP?

Yes, of course.But pay attention: we have observed that if you send your email with Outlook or other email clients by Microsoft, some PDF encoding...
Views: 177135

12. Do I need a Credit Card to activate a Free Trial?

No, our Free Service (6.000 emails/month for a year) can be quickly activated without any credit card details or payment info. We are happy to...
Views: 204916

13. Do you offer a Free Trial?

Yes, all new registered users will be able to send 6.000 emails per month for free (with a maximum rate of 200 emails per day), with no purchase...
Views: 203189

14. How do I keep track of sent emails?

With turboSMTP you can keep track of everything happens to your sent messages (delivery, bounce, opening, spam complaint etc.).After logging in to...
Views: 446200

15. How many emails can I send in a day? What is the maximum attachment size?

Our server process millions of emails a day, so the number of emails that can be sent within 24 hours is very high. But there are however...
Views: 400819

16. Can I configure my DKIM and SPF to get the highest delivery rates?

Sure you can! In fact, we highly recommend it. It's extremely important to make the most of turboSMTP's services and...
Views: 776961

17. Can I manage my account online?

Yes - in your account management area you will be able to control everything related to your turboSMTP account: Manage your details (personal...
Views: 342667

18. Anti-Spam Policy

At turboSMTP, we are aware of our responsibilities and we are share the concern to protect all Internet citizens' privacy rights. We...
Views: 359231

19. Privacy Policy

Introduction (a) Application of this Privacy Statement This Privacy Statement applies to the website http://www.turbo-smtp.com,...
Views: 364025

18. I want to change my plan. Can I do it?

Absolutely! At any time you can upgrade or downgrade the plan you are currently subscribed to. Just log into your account page, select the "My...
Views: 473834

19. My ISP blocks outgoing mail on port 25. What can I do?

In case port 25 (the default port for SMTP) is blocked you can choose an alternate port. We suggest to use port 587 or 2525 for plain SMTP, and...
Views: 599607

20. Is the Free Trial automatically activated to all new accounts?

All new accounts eligible for the Free Service are reviewed by our staff. You will receive an email notification once your activation is...
Views: 201713

21. I just purchased a monthly plan/prepaid but I can't send emails. Why?

The activation process is not immediate. After registration and payment, you should fill out a short questionnaire which will be sent to you via...
Views: 358085

22. I have renewed my plan, but the email counter hasn't updated yet. Why?

The counter in the dashboard that keeps track of the number of sent messages out of your plan is updated only after having sent an email.Then...
Views: 170796

23. I have more than one email address. Should I open multiple accounts?

No, you just need to create one single account. With turboSMTP you will be able to send emails from any of your email addresses, using the same...
Views: 370039

24. I have made a payment, but the invoice seems still unpaid. What should I do?

The system takes a few minutes to process the payment: simply wait a bit until a confirmation email comes from the gateway that you have...
Views: 182972

25. I cannot configure the DNS of my domain. How can I do?

Configuring the DNS domain of the website from which you send your emails, inserting the SPF and DKIM authentication strings, is a critical step to...
Views: 222534

26. Can I use turboSMTP when I'm travelling abroad/overseas?

Of course, you can keep sending emails with turboSMTP just as you do at home.Set it up once, and it will work perfectly with any broadband, mobile...
Views: 361872

27. The string ”user = @ user.com turbo-smtp.com; On behalf of; <user@userdomain.com>”, appears in recipient's sender field . What does it mean?

This string is not the result of an error. It contains information on the service used to send a particular email.When you use an SMTP service, the...
Views: 364902

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