> ## Documentation Index
> Fetch the complete documentation index at: /docs/llms.txt
> Use this file to discover all available pages before exploring further.

# turboSMTP Plans and Billing

> Compare Free, Basic, Pro, Enterprise, and prepaid plans. Check feature allowances, credit expiry, renewals, and billing options.

Choose a subscription for regular sending or prepaid credits for occasional volume. Check the [current pricing page](https://serversmtp.com/pricing/) for prices, volumes, and the features included in your order.

## Subscription plans

| Plan | Sending allowance |
| - | - |
| **Free** | Up to 200 emails per day. |
| **Basic** | Starts at 15,000 emails per month. |
| **Pro** | Higher-volume sending with expanded account features. |
| **Enterprise** | A custom agreement for your sending requirements. |

The current [pricing page](https://serversmtp.com/pricing/) lists the Free plan for the first six months. See [Free trial](/docs/get-started/free-trial.md) for activation steps.

### Feature allowances

| Feature | Free | Basic | Pro | Enterprise |
| - | - | - | - | - |
| API keys | 2 | 5 | Unlimited | Unlimited |
| Email validations | 100 credits | 100 credits | 3,000 per month | 10,000 per month |
| Custom tracking domains | 30-day demo | 2 | Unlimited | Unlimited |
| Analytics | 30-day demo | 30-day history | 365-day history | 365-day history |
| Webhooks | 30-day demo | 30-day demo | Included | Included |
| Support channels | Chat and ticket | Chat and ticket | Chat, ticket, and phone | Chat, ticket, and phone |

Some [webhook events](/docs/analytics/webhooks.md) have additional account or plan restrictions. Check the options enabled in your dashboard. Free and Basic do not include dedicated IPs; discuss Pro and Enterprise IP options with support.

## Prepaid credits

Pay-as-you-go plans include **Silver**, **Gold**, **Resell**, **Titanium**, and **Diamond**, with custom volumes available on request. They share Basic plan features.

**Unused prepaid credits expire one year after purchase.** Unused subscription volume does not carry over to the next billing period. Review your order and the [terms and conditions](https://serversmtp.com/terms-and-conditions/) before purchasing.

## Order or change a plan

**1. Sign in**

Open your [turboSMTP dashboard](https://dashboard.serversmtp.com).

**2. Open the plan selector**

Click the green **Order a new plan** button in the top bar, or use the order option in your plan box.

**3. Choose and purchase**

Select your plan and review the payment and renewal details at checkout. Activation follows payment approval and any account review.

## Renewals and cancellation

Check your order confirmation for renewal settings. For subscriptions paid through 2Checkout, follow the [official cancellation instructions](https://serversmtp.com/en/smtp/14-How-can-I-cancel-the-auto-renewal-of-my-plan/kb-3667.html): sign in to the [2Checkout account portal](https://secure.avangate.com/myaccount/), open **My Services**, and select **Stop automatic license renewal** for the relevant product.

Contact support if your purchase uses another billing arrangement or you need help locating it.

## Payments, invoices, and refunds

Checkout shows the payment methods available for your order. The dashboard account menu includes **My Products** and **Pro forma Invoices**. For 2Checkout purchases, use its account portal for payment records.

Payment confirmation can take a few minutes. If a paid order remains unpaid in the dashboard, check for the gateway confirmation and contact support with the order details.

For cancellation and refund conditions, read the [terms and conditions](https://serversmtp.com/terms-and-conditions/) and your order agreement. Contact support about a specific purchase.


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